We’re looking for a motivated Residential HVAC Sales Coordinator to be the vital link between our customers and sales team, ensuring a smooth and satisfying experience from start to finish. This role involves managing customer interactions, scheduling appointments, conducting outbound follow-up calls, and ensuring customer satisfaction throughout the sales process.
What You’ll Do:
Support Sales Success:
- Partner with our sales team to manage and qualify leads, keeping the pipeline full and flowing.
- Schedule appointments with precision, ensuring our sales reps have the best possible routes and timing for success.
- Prepare and deliver quotes, proposals, and contracts that leave a lasting impression on our customers.
Drive Customer Engagement:
- Reconnect with potential customers through outbound calls, reigniting their interest in our top-notch HVAC services.
- Engage past customers, offering them valuable upgrades, maintenance plans, and new services to keep their homes comfortable.
- Follow up after installations to ensure complete satisfaction, address any concerns, and build strong, lasting relationships.
Be the Customer’s Go-To:
- Serve as the primary contact for customers, answering their questions and guiding them through the sales process.
- Keep communication lines open and clear, ensuring customers feel supported every step of the way.
Collaborate & Optimize:
- Work closely with our installation and service teams to ensure a seamless transition from sale to execution.
- Share valuable insights with our marketing team to enhance lead quality and campaign effectiveness.
- Continuously seek out ways to improve our processes, contributing to a more efficient and effective sales operation.
What You Bring:
- A high school diploma (an associate degree in business or marketing is a plus!).
- At least two years of experience in sales support or coordination, ideally in HVAC or a related field.
- Exceptional organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and experience with CRM software (Service Titan experience is a bonus!).
- A customer-first mindset with a passion for delivering outstanding service.
Why Join Us?
- Competitive Pay: Your experience matters, and so does your performance. We offer a salary that reflects both.
- Growth Opportunities: Be part of a team that values continuous improvement and professional development.
- Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more perks that make a difference in your life.
Ready to make a difference in our customers' lives? Apply now to join our team and help us deliver top-tier HVAC solutions!
For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#CGSW
