About the company:
Ondo InsurTech Plc works with home insurers to deploy proprietary solutions to deliver
sustainable risk reduction. Ondo's focus is on the global scale-up of LeakBot - an end-to-
end internet of things solution which protects homes from the impact of water damage.
Water damage is the single biggest cause of home insurance claims, accounting for $17bn
of claims every year in the USA and UK combined. LeakBot is a patented self-install
solution that connects to the home wireless network and, if it detects a leak, notifies the
customer via the LeakBot mobile app and provides access to a team of expert LeakBot
engineers to 'find and fix' the problem.
LeakBot partners with 11 insurance carriers - including Admiral, Direct Line Group, Hiscox,
Mapfre and TopDanmark - across 5 different countries, in Europe and the USA.
In March 2022 LeakBot became the first InsurTech to IPO in London, as Ondo InsurTech
Plc.
https://www.ondoplc.com/
https://leakbot.io/leakbot/
About the role:
Are you ready for a fun and rewarding job that utilises your problem-solving skills in a
challenging and fast-paced environment?
We are looking for a talented plumbing technician to join our dedicated LeakBot plumbing
team and provide the exceptional customer service that is the foundation of our company.
You will be supporting end users with leak alerts by finding and fixing leaks identified by
LeakBot in their homes. You will also be tasked to identify signs of escape of water damage.
We value our employees and encourage each person to contribute ideas for improvement in
both daily procedures and long-term goals. You can enjoy the satisfaction of using your
particular skills to help people while working in a positive and encouraging environment.
PRINCIPAL ACCOUNTABILITIES:
Finding and fixing water leaks on the mains water plumbing system in domestic
properties
Make dealing with alerts from LeakBot effortless.
Ensure the customer fully understands the great service you will provide - before, during
and after the work is completed.
Strive to find and fix leaks first time every time, to the highest possible standard with
minimal disruption to the customer
Identifying escape of water damage from all types of water leaks in domestic properties
Adjusting the installation and connectivity on LeakBot devices where required
Capturing key data via the CRM system while on site on every job
Treat our customers’ property as if it were your own. Make sure you leave the customers
property as you found it, clean away debris and waste from site.
Be a positive part of gaining customer feedback and play an active role in ensuring our
processes are effortless
Make sure you maintain all the right tools, equipment and inventory in the company van
using our inventory management procedures and ensure spare parts are purchased
locally if not in stock on the van
Communicate clearly and effectively with end users, colleagues, and management to
quickly resolve issues and ensure customer satisfaction.
Identify potential improvements to the LeakBot device, leak location and repair process
and reduce reattends
Take ownership to continually improve your own skills and knowledge, including keeping
up to date with new techniques and industry practice.
About you:
To be successful in this role you will need to have the following knowledge, skills and
attributes:
Essential:
- Have experience in fixing mains water leaks in residential properties
- Have journeyman level experience
including
- At least 5 years industry experience
- Plumbing installation experience
- A full driving license
- Basic PC skills including experience with Microsoft Office
- Able to approach and resolve problems logically
- Demonstrate commitment and enthusiasm for the task in hand
- Experience working with members of the public, with an ability to deal with customers effectively
- A positive and pro-active attitude
- Having the ability to quickly identify problems, form solutions and execute step by step troubleshooting procedures
Desirable:
- Are licensed as a journeyman or master plumber
- Experience of working with leak detection equipment
Job Type: Full-time
Pay: $40.00 - $45.00 per hour
Benefits:
- 401(k) matching
- Company truck
- Fuel card
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
Application Question(s):
- Do you have at least 5-years experience in fixing mains water leaks in residential properties?
- Are you comfortable travelling across the wider New Jersey area for customer appointments?
Work Location: In person
