Commercial HVAC Service Operations Lead

Carrier • Full-time • Ashburn, VA, US • 4m ago

Country:

United States of America

Location:

CAV03: CCS-Ashburn, VA 21750 Red Rum Dr, Ashburn, VA, 20147 USA

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Washington DC location.

The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

Role Responsibilities:

Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
Proactively monitor, pursue, and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met
Assist leadership in driving on time, within budget completing service jobs
Manage all time charged to jobs including Procard transactions (billable vs non-billable)
Manage accounts receivable and assist with the resolution of customer billing disputes
Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
Manage warranty and startup jobs
Complete booking of new jobs and set up billing plans
Review open orders daily to ensure timely completion of jobs
Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs

Required Qualifications:

High School diploma or GED
Must have a valid Driver’s License
2+ years’ of customer service experience

Preferred Qualifications:

2+ years of relevant HVAC service industry experience preferred
Strong experience in Microsoft Office Suite, Salesforce, and SAP
Bachelor's degree in Business Management or relevant field preferred

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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