Make your mark at the world's largest HVAC company
Daikin Applied is seeking a Service Coordinator II in our Washington DC (Bowie, MD) office. The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.
Location: In office, Bowie, MD.
What you will do:
- Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
- Handle customer inquiries and route questions of technical nature to the appropriate resource.
- Track time and attendance for Technicians.
- Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
- Invoice and bill customers.
- Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
- Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
- Coordinate warranty administration process.
- Order parts and tracks shipments.
- Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
- Maintain OSHA logs.
- Answer telephones and greets customers and maintains professional and courteous customer contact.
- Organize and coordinates inventory process.
- Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
- Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
- Provide initial notification of Workers Compensation claims to insurance carrier Maintains filing office equipment (copier, telephone, fax, etc.) for office.
What's in it for you:
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
- 2 year degree or related experience
- 5-7 years of related experience in Mechanical, Electrical, or Plumbing service field
- Working knowledge of Microsoft Office Suite
- Strong written and verbal communication skills
- Strong organization, problem-solving, and customer service skills
Preferred Qualifications:
- Bachelor's degree may be considered in lieu of work experience
- Experience with Astea or any other service tracking software
Work visa sponsorship is not available for this position.
Benefits:
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements
- Multiple Medical insurance plan options + Dental and Vision insurance
- 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Short term and long term disability
- 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays
- 40 hours paid sick time
- Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service
The typical hourly pay rate for this position ranges from $31.50 - $39.50 in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
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