Job Title: Director of Operations

Location: Annapolis, MD

Company: GMS (Annapolis, MD-based HVAC and Mechanical Services Provider)

Position Overview:

GMS is seeking a results-driven Director of Operations to oversee all facets of our operations, including projects, service, estimating, purchasing, safety, and inventory management. This leadership role carries full P&L responsibility and requires a proven track record in the commercial Mechanical/HVAC service and contracting industry. Reporting directly to the President, the Director of Operations will collaborate closely with the Crete VP of Operations and the GMS senior leadership team to drive operational excellence, profitability, and growth. A key focus of this role is the training and development of our leadership team. With the goal of preparing these individuals to take on greater responsibility as the business scales, including leading future GMS geographic expansion efforts.

Key Responsibilities:

Strategic Planning and Financial Management

Develop and Execute Plans: Create and implement strategic plans to achieve budget and growth objectives.
P&L Accountability: Oversee financial performance, including forecasting, budgeting, and profitability analysis.
Monthly Reviews: Lead monthly financial and operational performance reviews with senior leadership.

Operations Leadership

Collaborate with Senior Leadership: Work closely with the Director of Service, Sales and Marketing Director, Finance Manager, HR/Office Manager, and Field Operations Manager to align operational goals with company objectives.
Project Management: Ensure projects are completed on time, within scope, and on budget.
Service Excellence: Optimize service delivery and client satisfaction.
Estimating and Pricing: Supervise estimating and pricing processes, ensuring accuracy and competitiveness.
Purchasing and Inventory: Manage procurement and inventory to ensure cost efficiency and material availability.
Safety Leadership: Partner with the Field Operations Manager to foster a culture of safety, minimizing risks on job sites and at facilities.

Team Development and Leadership

Training of Assistant Business Manager: Provide focused and comprehensive mentorship to our Assistant Business Manager, who also estimates and manages small projects. This includes:
Regularly reviewing their work and providing actionable feedback.
Assigning progressively challenging responsibilities to build their skills and confidence.
Preparing them for leadership by exposing them to all facets of operations.
Ensuring they are ready to step into a Director of Operations role at a future GMS location.
Build High-Performing Teams: Recruit, train, and retain top talent. Set clear goals and expectations for direct reports.
Develop Emerging Leaders: Mentor and coach other team members to strengthen the leadership pipeline within the organization.
Employee Development: Offer ongoing professional development opportunities for all team members.

Client and Vendor Relationships

Client Growth: Work closely with the Sales and Marketing Director to develop new business and expand existing client relationships.
Vendor Management: Build strong partnerships with vendors and subcontractors to support operational needs.
Relationship Building: Establish and maintain long-term relationships with clients, ensuring repeat business and client satisfaction.

Operational Efficiency and Innovation

Optimize Project Profitability: Improve project execution through effective scheduling, cost control, and labor productivity.
Design-Build Expertise: Lead design-build initiatives, ensuring seamless integration of design and execution.
Continuous Improvement: Identify and implement process improvements to enhance operational efficiency and effectiveness.

Position Requirements:

Leadership Experience: 10+ years in operations leadership within the commercial MEP contracting industry.
Project Management: Proven experience managing projects valued at $2M+ and leading teams of 50+ people.
Technical Knowledge: Hands-on experience as a tradesperson, estimator, project manager, engineer, or operations manager.
P&L Management: Demonstrated success in managing full profit and loss responsibilities.
Design-Build Expertise: Strong experience in managing design-build projects.
Mentorship Experience: Proven ability to mentor and develop emerging leaders, especially those on a fast track to leadership.
Software Proficiency: Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint) and Viewpoint Spectrum.
Communication Skills: Exceptional verbal and written communication abilities, with the capacity to influence and lead at all organizational levels.

Preferred Qualifications:

Experience working with federal agencies, educational institutions, OEMs, and commercial clients.
Strong safety management background, with a history of implementing successful safety programs.

Compensation and Benefits:

Competitive Base Salary: Commensurate with experience and qualifications.
Performance-Based Bonus: Rewarding bonus structure tied to individual and company performance.
Comprehensive Benefits Package: Health, dental, vision, and retirement benefits.
Additional Perks: Generous PTO, professional development opportunities, and a supportive work environment.

Why Join GMS?

At GMS, we are committed to delivering industry-leading HVAC and mechanical services. Join a company that values integrity, innovation, and teamwork. As the Director of Operations, you will play a pivotal role in driving growth, operational excellence, and employee development. You will also have the unique opportunity to mentor and prepare our Assistant Business Manager for future leadership, shaping the next generation of GMS operational leaders.

Who Should Apply:

If you are a seasoned leader with a passion for operational excellence and a track record of success in the mechanical and HVAC industry, we encourage you to apply and become a key part of a company poised for rapid growth and make a lasting impact in a critical leadership role.

GMS / Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.

General and Mechanical Services, LLC

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