Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren’t just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.
This role is hybrid, working from your home office on Mondays and Fridays and in our downtown Chicago office on Tuesdays, Wednesdays, and Thursdays.
Job Summary
The Commercial HVAC Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and vendor relationships, while serving as the HVAC Subject Matter Expert for complex issues and queries, proactively resolving their daily challenges.
- Review HVAC vendor quotes on behalf of client to ensure scope and pricing of HVAC/Refrigeration work is appropriate
- Serve as the HVAC technical and subject matter expert for HVAC/Refrigeration work order issues
- Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
- Develop and coordinate client and internal initiatives and special projects
- Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
- Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
- Provide support to Trade Representative as required
- Foster a positive work environment and collaborate effectively with all stakeholders
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Maintain CPD and awareness of trade / industry developments
- Seek opportunities for continuous process improvement
- Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
- SME in HVAC/Refrigeration trade
- Relevant HVAC/Refrigeration trade qualification
- 3 – 4 years of experience in relevant field
- Experience working in a Facility Maintenance in commercial building such as retail or industrial
- Demonstrable experience of solving complex HVAC trade related technical issues
- Previous experience in the HVAC field is necessary
- Bachelor’s Degree preferred
#IND1
Why Lessen:
- Competitive compensation
- Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you’ll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
