Description:
As a HVAC Service Manager, you will lead our team of technicians in providing exceptional service to our customers. You will play a key role in ensuring efficient operations, customer satisfaction, and achieving departmental goals. This role requires a strong understanding of HVAC systems, leadership skills, and a commitment to building positive relationships.
Primary Responsibilities:
- Lead and supervise a team of residential HVAC technicians, ensuring timely completion of installations, maintenance, and repairs.
- Coordinate with customers to understand their needs, diagnose problems, and recommend solutions.
- Develop and implement service schedules and procedures to optimize efficiency and customer satisfaction.
- Train and mentor technicians, keeping them updated on industry standards and best practices.
- Track and report key performance indicators (KPIs) to senior leadership, including customer satisfaction metrics, job completion rates, and revenue generation.
- Assist the VP in maintaining departmental budget by monitoring costs, optimizing resource allocation, and identifying cost-saving opportunities.
- Manage inventory, ensuring a sufficient supply of parts and equipment for seamless operations.
- Respond to customer concerns and complaints, working towards resolutions that maintain positive relationships.
- Address performance issues with technicians, following disciplinary protocols in consultation with HR.
- Maintain a safe and healthy work environment for technicians, ensuring adherence to all safety regulations.
- Diagnose and Troubleshoot HVAC Systems
- Utilize blueprints, diagrams, and various testing tools to pinpoint malfunctions within heating, ventilation, and air conditioning equipment.
- Perform Repairs and Maintenance
- Repair identified issues with HVAC systems, ensuring adherence to manufacturer's specifications and industry best practices.
- Maintain strict compliance with safety regulations established by governing bodies like the Texas Administrative Code for Labor (TACLB), particularly Title 25, which outlines specific safety protocols for HVAC technicians.
- Clearly explain technical issues and potential solutions to homeowners, address concerns, and offer recommendations for efficient system operation and upgrades.
Requirements:
- Minimum 5 years of experience in HVAC required.
- HVAC Certification
- Texas Class B HVAC Contractor License
- Proven leadership experience with a track record of motivating and developing teams.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and technicians.
- Providing exceptional service by addressing homeowner concerns, explaining solutions, and offering recommendations.
- Strong problem-solving and analytical skills with a focus on efficiency and customer satisfaction.
- Proven track record of successfully diagnosing and repairing complex HVAC problems
- Ability to Read Blueprints and Schematics
- Proficiency with Hand and Power Tools
- Adherence to Safety Standards outlined by TACLB Title 25 and others.
- Refrigerant Handling Certification
- Ability to work on-call one to two weeks per month
- Maintaining a courteous and professional demeanor.
- Problem solving skills
- Experience with scheduling software and service dispatch systems.
- Proficiency in Microsoft Suite programs (Outlook, Excel, MS Teams)
- Ability to work independently and manage multiple priorities.
- A commitment to safety and adherence to all safety regulations.
- High School Diploma or GED
- Valid Texas Driver's License
- Background and drug screen required
- Authorization to Work in the United States
Physical Demands:
- Ability to sit for prolonged periods of time in an office setting.
- Ability to frequently walk, climb ladders, and stoop while navigating various work environments, including attics, crawl spaces, and rooftops.
- Driving a vehicle is essential for traveling to customer locations and for equipment transportation.
- Lifting and carrying moderately heavy equipment (e.g., air conditioners and furnaces) may be required while adhering to safe lifting practices.
- Ability to work in sustained physical positions for extended periods, including bending, twisting, kneeling, and crouching during equipment inspection, maintenance, and repair.
- Ability to work in various weather conditions, including extreme heat, cold, rain, and snow.
- Ability to work in confined areas with limited access and ventilation, such as attics, crawl spaces, and other confined areas.
Driver's Responsibilities:
- Operates a company vehicle safely and efficiently, following pre-assigned daily routes.
- Assumes responsibility for basic vehicle maintenance, including tire condition, replacement, brake checks, and timely oil changes.
- Maintains strict adherence to all safety protocols and relevant driving regulations, reporting any work-related injuries immediately to designated supervisors.
- Complies with established company vehicle usage policies and upholds a clean driving record.
- Promptly reports any auto accidents to the Service Manager within one hour of occurrence.
- Maintains an active Texas driver's license and provides updated copies to Human Resources.
What We Offer:
- Competitive pay with yearly bonus!
- Health, Dental, Vision, Life Insurance, and more.
- 401(k) with company matching
- Paid Time Off (PTO)
- Company vehicle and company phone provided
- Lead Now Program for all employees to increase earnings and pay
- Comprehensive training and development opportunities.
- Work in a dynamic and supportive team environment.
ABC Home & Commercial Services is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.