Warranty Manager
Job Summary:
Commercial HVAC contractor actively seeking a Warranty Manager where you will oversee all aspects of warranty claims and processes. As the Warranty Manager, you will play a crucial role in ensuring customer satisfaction by efficiently managing warranty requests and resolving issues in a timely manner. This position offers growth opportunities within our company.
Responsibilities:
- Manage and process warranty claims from initiation to resolution for commercial HVAC projects.
- Coordinate with General Contractors, Business Owners, subcontractors and suppliers.
- Oversee dispatching and technicians to assure warranty requests are addressed in a timely manner.
- Maintain accurate records of warranty claims, approvals, rejections and billable opportunities.
- Identify and target opportunities to secure preventative maintenance agreements with existing clients. (No cold calling)
- Analyze warranty data to identify trends and areas for improvement.
- Collaborate with the quality assurance team to address recurring product issues.
Requirements:
- Relevant experience in commercial HVAC installations and troubleshooting.
- Knowledge of various DX HVAC systems to include, VRF/VRV, RTU's, MAU's, Split Systems, VAV's, Heaters, Exhaust fans, Kitchen hoods and light refrigeration.
- Familiarity with field service operations.
- Experience with DDC controls systems is a plus.
- Ability to mentor and train technicians of varying skillsets.
- Oversee warranty credits from suppliers and manufacturers.
- Experience in reading and understanding Mechanical, Electrical and Plumbing blueprints.
This position offers competitive compensation based on experience along with benefits such as health insurance, retirement plans, paid time off, vehicle allowance, fuel card and opportunities for career advancement. If you are a detail-oriented individual with a passion for customer service and problem-solving, we encourage you to apply for the Warranty Manager position.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work setting:
Experience:
License/Certification:
- Driver's License (Required)
Ability to Commute:
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: In person