Job Overview:
The HVAC Technical Specialist will provide technical expertise and training with a focus on products related to the HVAC market. The role will serve as technical liaison to both internal and external stakeholders across various product lines. The primary role is to provide technical support to our customers' field technicians. This important area of our business supports the entire Residential and Commercial product lines. In addition to phone support, job site visits with the dealer are required to assist with problem resolution. Other duties include consumer relations, special warranty issues, and providing technical product training for our dealers. Additionally, this position will support internal customers as needed to secure sales and address post-sale issues. This opportunity will be based in Houston and will require a daily presence at our Houston Spenwick facility during regular business hours.
RectorSeal manufactures and/or distributes a variety of mechanical products for the HVAC, electrical, and plumbing industries. For over 80 years, RectorSeal’s customers have depended on us for quality products with excellent value, shipped to them in a timely manner. This passion for excellent customer service is the reason RectorSeal has been growing at a very fast pace, and now requires additional shift capacity to meet customer demand.
Key Responsibilities:
- Provide remote technical support/assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email
- Provides system-level technical support to our internal and external clients
- Handle technical calls from contractors, assist contractors as well as work with manufacturers
- Design and execute training curriculum for both contractors and internal associates
- Participation in technical selling to convert contractors to our brands of equipment
- Serve as a subject matter expert for contractors, while providing HVAC equipment product support with courteous customer support and service
- Stay abreast of current company product lines, including their related installation and service practices.
Required Experience:
- Highschool Diploma or equivalent
- 10 Years of experience in the HVAC industry with in-depth knowledge of system design, installation, maintenance, and troubleshooting
- Experienced in providing customer technical assistance
- Excellent telephone and written communications skills
Skills/Competencies:
- Ability to understand, assess, and problem-solve by leveraging technical and analytical skills
- Strong communication and written skills
- Passion for customer experience
- Strong critical thinking and business curiosity; ability to drive insights and decisions utilizing multiple inputs and data sources
- Thrive on changes in a fast-paced environment
Preferred Experience:
- BS or BA in Engineering or other Technical Discipline
- Licensed HVAC mechanic
- Knowledge about sealants, plumbing, electrical, and general construction
Work Environment
Office:
While performing the duties of this job, the employee is regularly exposed to an office environment. Occasionally, the employee will be exposed to a warehouse environment and will be required to wear appropriate PPE. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines. The employee will encounter moderate noise, typical office lighting, and temperatures and moderate interruptions. While performing the duties of this job, the employee may be required to stand, walk, sit at a computer for an extended period, and may work in a confined area. The employee is frequently required to use hands and fingers to type, touch, handle, feel, and to reach with hands and arms.
The employee must be able to occasionally lift and or move up to 25lbs. This position requires computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
Benefits: At RectorSeal, our employees enjoy the following benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, paid time off program with paid holidays, and various wellness programs.
About RectorSeal
RectorSeal, LLC, a wholly owned subsidiary of CSW Industrials, Inc. [NASDAQ: CSWI], is a leading provider of quality solutions for the professional trades serving heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. For more information about RectorSeal’s innovative products and brands that increase efficiency and improve reliability, please visit www.RectorSeal.com
RectorSeal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
