Job Description:
The Service Manager is responsible for all aspects of day-to-day maintenance for the community. As a Service Manager, you will act as the coordinator and supervisor for the maintenance team regarding the delegation of work orders, turnovers, special projects, and time management.
Essential Job Functions and Responsibilities:
- Prioritize and delegate work orders and assignments and establish a working schedule for maintenance, grounds, and cleaning staff
- Ensure all maintenance work orders are completed within a timely manner
- Operate community maintenance related items within financial guidelines and budget
- Coordinate emergency maintenance on-call schedule and post emergency telephone numbers
- Effectively communicate with the Property Manager on a regular basis regarding maintenance issues, status of large jobs and collecting bids for outsourcing as needed
- Closely track unit vacancies and coordinate turnover procedures to ensure minimal downtime and maximize quality
- Oversee capital improvement schedule and complete weekly and monthly inspections regarding common areas, roofs, community rooms, emergency lighting, safety, fire prevention, security devices, boiler rooms, etc.
- Maintain a neat, well-organized shop with a 30-day inventory. Make approved purchases of supplies, equipment, and services.
- Ensure maintenance personnel understand and comply with Workers Compensation and OSHA Safety rules
- Act in accordance with company procedures and ensuring compliance with Fair Housing Requirements
- Perform all other tasks assigned by the Community Director
Required Skills & Functions:
- High school diploma or equivalent
- 3+ years experience in multi-family residential property management preferred
- HVAC Certification and Pool Certified where applicable, or must be able to obtain within 60 days of hire
- Must be able to lift and carry at least 50 pounds and navigate stairs and ladders easily
- Boiler, plumbing, electrical and appliance repair experience preferred
- Previous supervisory skills preferred
- Strong organizational skills with the ability to multitask
About ROCO:
Founded in 2012, ROCO Real Estate and ROCO Management are privately owned and operated full service real estate investment and management companies headquartered in Bloomfield Hills, MI. ROCO currently owns over 4,000 apartment units across three states and has nearly 150 employees. ROCO has a long-term hold strategy for our assets, which means that when we invest in real estate, we are making a meaningful commitment. We have experienced record growth due to hiring the best professionals in the industry. ROCO makes significant investments in our employees and properties. We treat our residents and Investor partners the way we would want to be treated, if our positions were reversed.
ROCO proudly provides our full-time employees with career development and paid training opportunities, paid holidays, paid time off, and extensive benefits packages!
Benefits include:
- Competitive Pay Package, including opportunity for commission and bonus earnings.
- Generous Paid Time Off: Paid Holidays, Vacation, Sick Leave, Paid Parental Leave, and more!
- 401(k) Employer Matching
- Various Housing Discounts
- Medical, Dental, Vision benefits
- Additional benefits such as an FSA plan and pet insurance.
- Tuition Reimbursement
- Employee engagement programs, and much more!
