Ruiz Salon, Austin’s luxury salon, is seeking a motivated and customer-focused Contact Center Representative to join our dynamic team. In this role you will be the first point of contact for our customers, providing exceptional service and assistance via phone, email, and chat. Your primary responsibility will be to address customer inquiries, book appointments, resolve issues, and ensure a positive experience that reflects Ruiz Salon’s commitment to excellence.
Key Responsibilities:
- Provide superior customer care to all Ruiz clients via incoming and outgoing calls, emails and chats
- Proven track record of meeting sales quotas in a contact center environment
- Quickly identify a guest’s needs, then accurately and efficiently handle the guest’s reason for reaching out
- Recommend add-on’s to appointments, sell all that we offer
- Support the service team to serve guests through accurate appointment booking and clear, concise communication to the front desk and team
- Administratively support internal marketing and all outgoing communication to guests
- Maintain a comprehensive knowledge of what we offer along with promotions to convey to guests
Qualifications:
- Warm, friendly demeanor. No exceptions.
- Customer centric approach when communicating with all guests and co-workers
- Proven experience working in a contact center or similar role, minimum of 2 years experience
- Efficiency and speed
- Strong verbal and written communication skills along with the ability to think quickly and solve problems should they arise
- Ability to actively listen to what a guest is asking and anticipate their unspoken requests
- High School diploma or equivalent
Ruiz Salon celebrates and supports difference. We are proud to be an equal opportunity workplace.
We look forward to hearing from you!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) 4% Match
- AD&D insurance
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
Work Location: In person