Central Cooling and Heating located in Woburn, MA is seeking experienced Residential HVAC Service Technicians to join our team servicing our North shore customer base!
Pay: $25 - $48/hr + Commissions and Bonuses (Top Techs earn over $150k!)
Performance review after 90 days of employment.. Not just a handshake deal, we'll put it in writing!
We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
- Sign-on Bonus Up to $5,000! We value your skills and experience, and we’re ready to invest in you from day one.
- Industry-Leading Compensation: We believe in rewarding excellence.
- Training and Development Opportunities: We’re committed to your professional growth with training through our Service Professionals Academy and Resource Center!
- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
- Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.
- New Clean Fully Stocked Truck: Drive in style with a new, clean, fully stocked truck that’s ready for any job.
- Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.
- 401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.
- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
- Tool and Boot Allowance: We provide a tool and boot allowance so you have the best tools to get the job done.
- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.
Central Cooling and Heating is a nationally recognized leader in HVAC services, proudly serving the North Shore of Boston. Our dedication to employee development and unwavering commitment to high-quality service set us apart from the competition. When you join us, you’re not just taking a job – you’re joining a team that invests in your success and well-being. With our top-tier training programs, you’ll have the tools and support to reach your full potential.
Apply today!
The best time to find a great job is when you already have a good job!
In this role, you'll be responsible for:
- Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
- Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
- Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Responding to service requests within CCH's defined time frame. Timely response ensures customer comfort and builds trust.
- Completing annual maintenance of heating and air conditioning systems.
- Participating as a member of our on-call rotation schedule for emergency service requests.
- Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
- Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
Required Skills and Abilities:
- Prior heating and/or cooling experience in a residential capacity.
- Service Titan experience preferred
- Experience upselling additional services as well as selling replacement options when applicable.
- Ability to prioritize tasks and communicate with customers.
- Demonstrated excellent communication conflict resolution and interpersonal skills.
- Demonstrated ability to work as an effective team member and pitch in as needed.
- Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
- Must be able to work on a ladder.
- Must be able to lift 50 pounds.
Education and Experience:
- High School diploma or GED
- Minimum of two years field experience and formal training, as well as EPA certification.
- Current and unrestricted driver’s license.
- Professional set of tools.
- Physical ability to perform all requirements associated with this position.
Job Type: Full-time
Pay: $30.00 - $48.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tools provided
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekends as needed
- Year round work
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Signing bonus
Experience:
- HVAC Service: 2 years (Required)
License/Certification:
- EPA Certification (Required)
Work Location: On the road
