Residential HVAC Service Technician
Imagine being part of a team where your growth and development are as important as the top-notch service you provide.
Central Cooling and Heating is a nationally recognized leader in HVAC services, proudly serving the North Shore of Boston. Our dedication to employee development and unwavering commitment to high-quality service set us apart from the competition. We attract and nurture the best technicians in the area, and due to our phenomenal growth, we are looking for talented Residential HVAC Service Technicians to join our exceptional team.
Are you searching for stability, fantastic benefits, advancement opportunities, and a compensation plan that truly rewards your hard work? Central Cooling and Heating offers all this and more. When you join us, you’re not just taking a job – you’re joining a family that invests in your success and well-being. With our top-tier training programs, you’ll have the tools and support to reach your full potential.
Apply today!
Pay: $25 - $48/hr + Commissions and Bonuses
Benefits:
- High quality, affordable Health, dental & vision insurance
- 401(k) w/ company match
- PTO starting day 1!
- Parental Leave
- Short term disability, long term disability, and company paid life insurance
- Paid training/ongoing education
- Uniforms, tablet, and company vehicle.
- Tool and Boot Allowance
- Friends and Family Discounts on Services
The best time to find a great job is when you already have a good job!
In this role, you'll be responsible for:
- Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
- Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
- Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
- Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
- Responding to service requests within CCH's defined time frame. Timely response ensures customer comfort and builds trust.
- Completing annual maintenance of heating and air conditioning systems.
- Participating as a member of our on-call rotation schedule for emergency service requests.
- Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
- Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
- Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
- Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
- Additional Duties as Assigned
Required Skills and Abilities:
- Prior heating and/or cooling experience in a residential capacity.
- Service Titan experience preferred
- Experience upselling additional services as well as selling replacement options when applicable.
- Ability to prioritize tasks and communicate with customers.
- Demonstrated excellent communication conflict resolution and interpersonal skills.
- Demonstrated ability to work as an effective team member and pitch in as needed.
- Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
- Must be able to work on a ladder.
- Must be able to lift 50 pounds.
Education and Experience:
- High School diploma or GED
- Minimum of two years field experience and formal training, as well as EPA certification.
- Current and unrestricted driver’s license.
- Professional set of tools.
- Physical ability to perform all requirements associated with this position.
Job Type: Full-time
Pay: $30.00 - $48.00 per hour
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tools provided
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekends as needed
- Year round work
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Signing bonus
Experience:
- HVAC Service: 2 years (Preferred)
License/Certification:
- EPA Certification (Required)
Work Location: On the road
