Business Support Coordinator

US Money Reserve • Full-time • Austin, TX, US • $22 - $24 / hour • 1m ago

About Us

US Money Reserve, one of the nation’s largest distributors of U.S. Government issued Gold, Silver and Platinum Coins, was founded by gold market veterans who recognized a need to combine top-notch customer service and professional guidance along the process.

About Position

Work fluidly through processes including Verification, Customer & Data entry, Order Processing and the tasks attached to these, with a high attention to detail. Ability to move quickly through our systems, interfacing with customers over the phone and completing all required tasks. Keep up with sales’ pace as Business Support is the department to support the sales effort by confirming orders with customers, order processing and follow-up, including a high volume of email and phone calls throughout the day.

Available Shifts:

Sunday - Wednesday: 9:30AM - 7:30 PM

Responsibilities

Speak directly with customers to confirm the accuracy and completeness of all orders
Confirm customers’ understanding of our company policies and recommendations
Follow up with the customer as needed throughout the order process
Document customer interaction and make notations to customer records within the appropriate system
Customer entry & order processing across multiple software systems
Customer account review and correction/adjusting upon request
Handle order inquiries from account executives, managers and customers
Maintain current review of incoming emails

Education

High School Diploma (or equivalent)
College Degree preferred

Qualifications

Proficient typing (at least 50 wpm)
Strong communication skills (verbal and written)
Positive Attitude
Team Player

Skills

Exceptional computer skills including ease of toggling between multiple systems to complete tasks in a timely manner
Ability to focus and multi-task with competing distractions in a fast-paced environment
Excellent reading and interpretation skills
Adhere to work schedule provided
Ability to memorize, recall, or research answers quickly
Excellent voice and phone etiquette
Strong attention to detail while maintaining focus on overall quality and accuracy
Excellent listening skills
Works well with others in a team environment
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Answer and manage incoming calls and emails
Strong interpersonal and communication skills (written & verbal)