About Us
US Money Reserve, one of the nation’s largest distributors of U.S. Government issued Gold, Silver and Platinum Coins, was founded by gold market veterans who recognized a need to combine top-notch customer service and professional guidance along the process.
About Position
Work fluidly through processes including Verification, Customer & Data entry, Order Processing and the tasks attached to these, with a high attention to detail. Ability to move quickly through our systems, interfacing with customers over the phone and completing all required tasks. Keep up with sales’ pace as Business Support is the department to support the sales effort by confirming orders with customers, order processing and follow-up, including a high volume of email and phone calls throughout the day.
Available Shifts:
- Sunday - Wednesday: 9:30AM - 7:30 PM
Responsibilities
- Speak directly with customers to confirm the accuracy and completeness of all orders
- Confirm customers’ understanding of our company policies and recommendations
- Follow up with the customer as needed throughout the order process
- Document customer interaction and make notations to customer records within the appropriate system
- Customer entry & order processing across multiple software systems
- Customer account review and correction/adjusting upon request
- Handle order inquiries from account executives, managers and customers
- Maintain current review of incoming emails
Education
- High School Diploma (or equivalent)
- College Degree preferred
Qualifications
- Proficient typing (at least 50 wpm)
- Strong communication skills (verbal and written)
- Positive Attitude
- Team Player
Skills
- Exceptional computer skills including ease of toggling between multiple systems to complete tasks in a timely manner
- Ability to focus and multi-task with competing distractions in a fast-paced environment
- Excellent reading and interpretation skills
- Adhere to work schedule provided
- Ability to memorize, recall, or research answers quickly
- Excellent voice and phone etiquette
- Strong attention to detail while maintaining focus on overall quality and accuracy
- Excellent listening skills
- Works well with others in a team environment
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Answer and manage incoming calls and emails
- Strong interpersonal and communication skills (written & verbal)
Position Type
- Full-Time
- Four 9-hour days per week
- Shift: Sunday - Wednesday: 9:30AM - 7:30 PM
Benefits
- Full Medical, Dental, and Vision
- HSA & FSA options
- Long-term and Short-Term Disability
- Life Insurance
- Gym (no-cost)
- Break room: Complimentary sodas, water, snacks, coffee, candy, etc.
- PTO
- 401(k) Plan - Employer matches 50% up to 3% contribution.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable
- Adaptable/flexible
- Career Focused
- Functions well in a team environment
- Detail-oriented
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
Experience:
- Customer service: 1 year (Required)
- Call center: 1 year (Required)
Work Location: In person
