Operations Manager – Job Description
Sila Services are a one-stop Plumbing, Electric, and Heating and Air Conditioning company that has been serving homeowners in the Northeastern, Mid Atlantic, and Midwestern regions for almost 35 years. Our technical expertise and high-level of customer satisfaction has led to explosive growth, so we're seeking an Operations Manager to grow with us.
Are you looking for stability, great benefits, advancement opportunities, and a best in class compensation plan that rewards you for your hard work? Come join the team and experience what it's like to be a part of a company that also works for YOU.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s air conditioning, heating, and plumbing.
Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?
Then we want to talk to you.
Benefits:
Competitive Compensation
Health (family coverage)
Dental
Vision
Paid Vacation
Paid Holidays
401(k) with Company Match program
Company paid Life Insurance
Company paid Short & Long-Term Disability Insurance
Employee Discounts (Pet Insurance, Daycare, Cell Phone Service, Travel and more)
The Operations Manager will report to and support the efforts of the General Manager and office. The successful candidate will handle the management, supervision and day to day activities of the Customer Service Team including the successful, timely and professional resolution of customer concerns. This resourceful Manager will coordinate and schedule a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities and Duties:
The Operations Manager is responsible for organizing office operations and procedures, overseeing customer service and service dispatch teams, handling the administrative office functions, and ensuring the company support team is properly staffed and is operating smoothly.
Maintains office staff by recruiting, selecting, orienting and training employees.
Manage service dispatch team, service agreement team, and sales lead coordinating team to ensure operational efficiency and goal attainment.
Plan and prepare and supervise work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
Ensure dispatch procedures are maintained and all work orders are processed properly and timely.
Respond to customer complaints or inquiries.
Responsible for ensuring all administrative duties are completed properly.
- Manage incoming calls and messages.
- Work with outside sales team to create sales orders
- Manage the process of scheduling sales consultations and installations.
- Help customers with Financing Applications
- Provide job details to installers and electricians
- Maintain the appearance of location
- Report data/metrics to managers.
- Motive department to hit or surpass their goals.
General Responsibilities:
Performs all tasks and duties in an efficient and safe manner.
Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
Represents Sila Heating and Air Conditioning in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.
Qualifications and Skills:
3+ years of Successful Management Experience A+.
3+ years of Successful Customer Service Experience.
2+ years of Successful Dispatch Experience.
HVAC Experience is A+.
Desire to achieve goals, both personal and professional.
Hard work ethic and willingness to work flexible schedule dependent on workflow.
Experience in a role where the phrase “customer first” was practiced daily.
Service Titan experience is A+.
$80,000 Annual Salary + Bonus
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Pay: $80,000.00 per year
Benefits:
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Experience:
HVAC: 1 year (Preferred)Operations management: 3 years (Preferred)Dispatching: 2 years (Required)
Work Location: In person
