Floating Service Manager - Boston

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver A Winning Performance:

Question Authority
Walk the Talk
Share Knowledge
Listen, not just Hear
See the Glass Half Full
Take Educated Risks
Enjoy the Ride
Share the Spotlight
Do the Right Thing
Test Your Limits

We Care About Your Total Wellbeing:

Physical Wellbeing: Medical, dental, and vision care
Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
Community Wellbeing: Paid Community Service Hours
Career Wellbeing: Leadership Development
Learn more about our Total Wellbeing program here.

What You'll Be Doing: As a Maintenance Manager, your day-to-day will involve partnering with the Community and Property Manager to cultivate a high-performing team, ensuring adherence to Equity standards and assisting them with their tasks as needed. Additionally, you will analyze the financial performance of the property and help perform scheduled maintenance while providing regular status reports.

Partnering with the Community Manager to achieve property objectives
Ensuring your team adheres to Equity standards, handling resident service requests promptly and safely
Assisting your team with performing various maintenance tasks and preparing market-ready apartments
Analyzing property management system data and providing recommendations for financial concerns
Collaborating with the Property Manager on capital improvements and overseeing inventory control
Performing scheduled maintenance and preparing status reports

What You'll Need To Thrive:

Hands-on maintenance experience in areas including, but not limited to plumbing, electrical, appliance, and HVAC is necessary.
Residential or commercial property management, hospitality, or retail experience
High School diploma or equivalent
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.How We Deliver A Winning Performance: We Care About Your Total Wellbeing: What You'll Be Doing:As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times.

What You'll Need To Thrive: Bonus Qualifications:Employees are eligible for overtime and performance incentives

Question Authority
Walk the Talk
Share Knowledge
Listen, not just Hear
See the Glass Half Full
Take Educated Risks
Enjoy the Ride
Share the Spotlight
Do the Right Thing
Test Your Limits
Physical Wellbeing: Medical, dental, and vision care
Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
Community Wellbeing: Paid Community Service Hours
Career Wellbeing: Leadership Development
Learn more about our Total Wellbeing program here.
Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally
Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs
Providing resident services such as lockout assistance, transportation arrangements, and event support
Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses
Ensuring timely entry of service requests and conducting routine inspections for organized common areas
Vigilantly monitoring security systems for a secure environment
Implementing security measures by securing sensitive information and locking computers when away
High School diploma or equivalent
A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role
Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
Computer literacy and effective communication skills
Availability to work a flexible schedule, including weekends
Customer service experience
New Jersey only: Fire Safety Certification
Computer literacy, and must be able to effectively communicate both orally and in writing in English for all work-related purposes
Knowledge of federal and state apartment housing laws
Availability to work a flexible schedule, including weekends
Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities; a telephone number where you can be reached after-hours must be provided to your manager
Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job
EPA Section 608 Type I and Type II or Universal certification must be obtained within 90
days of hire if required based on the needs of the community

Bonus Qualifications:

Managerial experience

Equity Residential is an Equal Opportunity Employer

We are committed to equal employment opportunity for all job applicants and employees. No job applicant or employee will be discriminated against because of race, religion, color, sex, sexual orientation, gender, sexual/gender identity, age, disability, pregnancy, national origin, military or veteran status, or any other characteristic protected by applicable law. Equity Residential is committed to hiring a diverse workforce. Equity Residential has a smoke-free workplace environment.

Job Type: Full-time

Pay: $40.50 - $49.50 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Writing skills: 1 year (Required)
Maintenance: 1 year (Required)

Language:

English (Required)

License/Certification:

Driver's License (Required)

Ability to Relocate:

Boston, MA: Relocate before starting work (Required)

Work Location: On the road

Equity Residential Management

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Floating Maintenance Manager