Job Title: Assistant Branch Manager
Department: Operations
FLSA Status: Non-Exempt
Reports to: Branch Manager
Position Purpose
The Assistant Branch Manager is a developmental role designed to prepare a Counter Sales Associate for branch leadership responsibilities. The role focuses on assisting the Branch Manager in daily operations, team management, customer service, and achieving store goals. The Assistant Branch Manager will learn the skills necessary to excel as a future Branch Manager while upholding the company’s Core Values: Make the Team Better, Make it Happen, and Make Their Day.
Essential Job Results and Responsibilities
Team Management
- Assist in Supervising Team Operations: Support the Branch Manager in overseeing counter sales, warehouse, and delivery staff.
- Training and Development: Participate in onboarding and training team members to ensure they meet performance standards and understand company policies and procedures.
- Goal Setting: Help communicate team and individual goals, and work alongside the Branch Manager to track progress and provide feedback.
- Safety and Compliance: Promote a safe working environment by ensuring compliance with OSHA, Worker’s Compensation, and company safety procedures.
Business Management and Financial Success
- Inventory Management: Assist in maintaining accurate inventory levels, ensuring timely cycle counts, and reducing discrepancies.
- Operational Support: Support order fulfillment, receiving, and delivery operations to meet customer expectations.
- Financial Responsibilities: Learn and support processes for cash handling, daily reconciliations, and bank deposits.
- Process Improvement: Identify and recommend opportunities to enhance operational efficiency and reduce costs.
Customer Sales and Service
- Customer Interaction: Provide exemplary service at the counter and over the phone, ensuring customer needs are met promptly and professionally.
- Support Sales Growth: Assist in implementing sales promotions, suggestive selling techniques, and maintaining showroom displays to maximize revenue.
- Customer Relationship Management: Develop rapport with customers and support the Branch Manager in managing key accounts.
- Complaint Resolution: Handle escalated customer complaints with professionalism, balancing customer satisfaction with company guidelines.
Leadership Development
- Leadership by Example: Model company Core Values and inspire team members to meet performance and service expectations.
- Learn Key Metrics: Gain a thorough understanding of Key Performance Indicators (KPIs) and contribute to achieving branch performance goals.
- One-on-One Development: Participate in regular coaching sessions with the Branch Manager to prepare for future leadership roles.
Qualifications
Education and Experience
- Required: High School Diploma or GED.
- Preferred: 2+ years of experience in counter sales, warehouse, or delivery operations within a wholesale or HVACR environment.
Skills and Abilities
- Strong communication and interpersonal skills.
- Problem-solving abilities and attention to detail.
- Proficiency with computers, including Microsoft Excel, Word, and ERP systems.
- Ability to prioritize tasks and manage time effectively.
- Willingness to learn financial management, inventory control, and team leadership.
Physical Demands and Work Environment
- Ability to stand, walk, and lift up to 50 pounds regularly.
- Combination of office, warehouse, and customer-facing environments.
Expected Work Behaviors
- Maintain a professional appearance and demeanor.
- Demonstrate integrity and ethical decision-making.
- Continuously seek opportunities to improve processes, the team, and the customer experience.
Core Values Alignment
- Make the Team Better: Collaborate, support teammates, and contribute to a positive team culture.
- Make it Happen: Take initiative and demonstrate a strong work ethic to achieve goals.
- Make Their Day: Provide exceptional service to customers and team members, ensuring satisfaction at every touchpoint.
Career Path
The Assistant Branch Manager role is a stepping stone to becoming a Branch Manager. The position provides structured development opportunities, mentorship, and real-world experience in leadership and operations management.
