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911 Call Taker I

City of Austin • Full-time • Austin, TX, US • $24 - $26 / hour • 6d ago

Position Information

Posting Title

911 Call Taker I

Job Requisition Number

COA092835

Position Number

111146

Job Type

Full-Time

Division Name

Police Headquarters

Minimum Qualifications

Education and/or Equivalent Experience:

Graduation from an accredited high school or equivalent.

Licenses or Certifications:

Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.

Notes to Applicants

https://www.austintexas.gov/department/apd-911-emergency-communications

PLEASENOTE: Full hiring process from application to hire may take up to three (3) months. You will be contacted after the position closes.

Starting salary with no experience is $24.44/hr. Employees with previous experience may advance to 911 Call Taker II after six (6) months. If they meet the minimum qualifications, with a 5% pay increase when all requirements are fulfilled (911 Call Taker II Job Description).

* $150/month First Responder Pay * (once licensed)

Applicants will also be administered a skills assessment test. Ability to type at least 35 net words per minute is required.

Licenses and Certifications:

Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one (1) year of employment.
Must be able to obtain TCIC/NCIC certification within six (6) months of employment.

Regarding your applications:

A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application.
Certification or the ability to type at least 35 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of the application date may attach the results to their online application as other document.
Applicants will also be administered a skills assessment test.
In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate – U.S. Passport – U.S. Passport Card – Certificate of Citizenship – Certificate of Naturalization.
Click here for TCOLE rules
Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam.
Employees will be in training status for 10-12 weeks.

Pay Range

$24.44 – $26.83 per hour

Hours

Shift work – varies. Work hours consist of 8 hour, 10 hour, and 12 hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required.

Job Close Date

12/23/2024

Type of Posting

External

Department

Police

Regular/Temporary

Regular

Grant Funded or Pooled Position

Not Applicable

Category

Technical

Location

5010 Old Manor Rd. (CTECC), Austin, TX 78723

Preferred Qualifications

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Operates 911 communications equipment to monitor and determine the exact nature of each request for service.

Determines location and agency involvement of each incident as required.

Receives, answers, and handles calls from citizens requesting assistance and transfers to respective dispatcher as dictated by the situation and mandated in the department directives to respond to safety needs of citizens.

Determines nature of complaint and alarm and code them for computer input.

Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel.

Routes non-emergency calls to appropriate personnel and/or agency.

Responsibilities – Supervisor and/or Leadership Exercised:

None

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of the operations of a Police Emergency Communications Center.
Skill in oral and written communication.
Skill in handling conflict and uncertain situations.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Ability to work in close quarters and to wear a telephone headset.
Ability to apply telephone interviewing techniques.
Ability to quickly and accurately obtain appropriate information.
Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
Ability to establish and maintain effective communication and working relationships with City employees and the public.

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

EEO/ADA

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within

the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.