About us
Our company has provided HVAC services in Miami-Dade, Broward and Palm Beach County for over 25 years. As a leading indoor comfort specialist, we know that in South Florida's climate, air conditioning is one of the most important aspects of a customer's home or business. We always strive to provide quick, courteous, and comprehensive service. We make sure that our customers are always comfortable, therefore we offer 24 hour air conditioning services in Miami-Dade and Broward. We are committed to the highest standards in the business, from employee training to customer care.
HVAC Office Assistant
Miami’s leading HVAC company is looking for an engaged office assistant. We are looking for someone with a positive attitude and customer-first mindset. Come join our exceptional team of highly motivated individuals, and become part of a fast-growing family-run and operated company with an incredible team of office staff and technicians.
Job Duties and Responsibilities:
- Provide fast and friendly customer service through the phone, e-mail and text
- Communicate with technicians and manage the company’s workflow
- Perform quality control on service tickets
- Work with techs to resolve customers' issues
- Keep track of accounts receivable to ensure customers pay on time and all payments are accounted for and properly posted
- Responsible for Accounts Payable to vendors/suppliers
- Keep track of COIs
- Follow up on service calls and installs to ensure 100% customer satisfaction
Skills and Experience:
- Must have: Knowledge of Microsoft Office applications (Outlook, Excel, and Word)
- Fluently speak and write in Spanish and English
- Minimum High school diploma or equivalent
- 2-5 years experience in customer service and or dispatcher environment
- Some knowledge of concepts, practices, and procedures related to HVAC
Key Competencies:
- Honesty and integrity
- Excellent customer service skills
- Ability communicate empathy with professionalism
- Ability to prioritize and get things done
- Critical thinking and problem solving skills
- Ability to think on your feet and make quick and accurate decisions
- Detail-oriented
- Takes pride and ownership in the job
- Adept learner
- Able to multitask and manage time effectively
- Proven ability to process high volumes of work with great accuracy
- Excellent written and verbal communication skills
Benefits:
- Competitive compensation
- Bonuses
- Paid holidays
- Paid vacation
We are a family-owned, state-certified, heating and air conditioning company located in Miami, Florida. Our family has been in the HVAC industry for two generations. What started as a one-truck operation and a vision to provide our community with quality and reliable heating and cooling services has grown into a full team of HVAC experts with the same values and goals.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Office Assistant: 1 year (Required)
Language:
- English (Required)
- Spanish (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
