At McCarver Mechanical Heating and Cooling, we're more than just an HVAC company—we're a team dedicated to providing exceptional service to our customers. With expertise in heating, cooling, and generator solutions, we pride ourselves on quality workmanship, reliability, and a friendly approach. We're looking for an experienced Office Manager to join our team and play a key role in our continued success.
Position Overview: We're seeking an experienced and detail-oriented Office Manager to oversee all aspects of our office operations. This role is vital to ensuring the smooth day-to-day running of our business, managing accounting tasks, supervising office staff, and supporting internal and external communications. If you're a proactive leader with experience in the HVAC or plumbing industry and a passion for organization & management, we want to hear from you.
What You’ll Do:
· Accounting & Financial Management: Handle all accounting activities using QuickBooks and ServiceTitan, including payroll, accounts receivable (A/R), accounts payable (A/P), and bank reconciliations.
· Year-End CPA Support: Collaborate with our CPA to ensure accurate year-end financial reporting.
· Staff Management: Delegate tasks effectively to office staff, fostering a collaborative and productive team environment.
· Internal Communications: Manage staff relations and maintain open lines of communication within the team.
· Policies & Procedures: Organize, communicate, and implement office policies and procedures.
· Benefits Coordination: Oversee employee benefits, including medical, dental, 401(k), and worker's compensation.
· Service Dispatch Support: Assist with service dispatching when necessary to ensure customer needs are met efficiently.
· Customer Relations: Answer incoming calls, screen and transfer calls, and respond professionally to inquiries.
· Data Management: Create and maintain databases for new and existing customers, including queries, forms, and reports.
· Inventory Oversight: Monitor and maintain inventory of supplies and materials, ensuring availability as needed.
· Invoice & Purchase Orders: Manage incoming invoices, company spending, statements, and purchase orders.
· Process Improvement: Identify and implement ways to enhance customer service and office efficiency.
· Clerical Support: Perform general clerical tasks, including scheduling, copying, faxing, data entry, and filing.
· Apprenticeship Program Oversight: Keep track of our employee apprenticeship program in collaboration with Michigan Works.
What We’re Looking For:
· Previous experience in office management, preferably in HVAC, plumbing, or a similar service industry.
· Proficiency in QuickBooks and ServiceTitan (or similar accounting/service software).
· Strong leadership and delegation skills.
· Excellent communication and interpersonal abilities.
· Ability to multitask and prioritize in a fast-paced environment.
· Strong problem-solving and organizational skills.
· High school diploma required; associate or bachelor’s degree preferred.
What We Offer:
- Comprehensive Benefits: Medical, vision, dental coverage, holiday pay, paid time off, paid sick leave, 401(k) match, and life insurance.
- Competitive Compensation: We offer a competitive salary along with our benefits package.
- Opportunities for professional development.
- Supportive and team-oriented work environment.
Job Type: Full-time
Pay: $24.00 - $29.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Microsoft Office: 5 years (Required)
- Management: 5 years (Required)
- QuickBooks: 5 years (Required)
Language:
Ability to Commute:
- Warren, MI 48089 (Required)
Ability to Relocate:
- Warren, MI 48089: Relocate before starting work (Required)
Work Location: In person
