Floating Service Manager - Boston
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver A Winning Performance:
- Question Authority
- Walk the Talk
- Share Knowledge
- Listen, not just Hear
- See the Glass Half Full
- Take Educated Risks
- Enjoy the Ride
- Share the Spotlight
- Do the Right Thing
- Test Your Limits
We Care About Your Total Wellbeing:
- Physical Wellbeing: Medical, dental, and vision care
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Community Wellbeing: Paid Community Service Hours
- Career Wellbeing: Leadership Development
- Learn more about our Total Wellbeing program here.
What You'll Be Doing: As a Maintenance Manager, your day-to-day will involve partnering with the Community and Property Manager to cultivate a high-performing team, ensuring adherence to Equity standards and assisting them with their tasks as needed. Additionally, you will analyze the financial performance of the property and help perform scheduled maintenance while providing regular status reports.
- Partnering with the Community Manager to achieve property objectives
- Ensuring your team adheres to Equity standards, handling resident service requests promptly and safely
- Assisting your team with performing various maintenance tasks and preparing market-ready apartments
- Analyzing property management system data and providing recommendations for financial concerns
- Collaborating with the Property Manager on capital improvements and overseeing inventory control
- Performing scheduled maintenance and preparing status reports
What You'll Need To Thrive:
- Hands-on maintenance experience in areas including, but not limited to plumbing, electrical, appliance, and HVAC is necessary.
- Residential or commercial property management, hospitality, or retail experience
- High School diploma or equivalent
- At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.How We Deliver A Winning Performance: We Care About Your Total Wellbeing: What You'll Be Doing:As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times.
What You'll Need To Thrive: Bonus Qualifications:Employees are eligible for overtime and performance incentives
- Question Authority
- Walk the Talk
- Share Knowledge
- Listen, not just Hear
- See the Glass Half Full
- Take Educated Risks
- Enjoy the Ride
- Share the Spotlight
- Do the Right Thing
- Test Your Limits
- Physical Wellbeing: Medical, dental, and vision care
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Community Wellbeing: Paid Community Service Hours
- Career Wellbeing: Leadership Development
- Learn more about our Total Wellbeing program here.
- Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally
- Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs
- Providing resident services such as lockout assistance, transportation arrangements, and event support
- Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses
- Ensuring timely entry of service requests and conducting routine inspections for organized common areas
- Vigilantly monitoring security systems for a secure environment
- Implementing security measures by securing sensitive information and locking computers when away
- High School diploma or equivalent
- A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
- Computer literacy and effective communication skills
- Availability to work a flexible schedule, including weekends
- Customer service experience
- New Jersey only: Fire Safety Certification
- Computer literacy, and must be able to effectively communicate both orally and in writing in English for all work-related purposes
- Knowledge of federal and state apartment housing laws
- Availability to work a flexible schedule, including weekends
- Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities; a telephone number where you can be reached after-hours must be provided to your manager
- Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job
- EPA Section 608 Type I and Type II or Universal certification must be obtained within 90
- days of hire if required based on the needs of the community
Bonus Qualifications:
Equity Residential is an Equal Opportunity Employer
We are committed to equal employment opportunity for all job applicants and employees. No job applicant or employee will be discriminated against because of race, religion, color, sex, sexual orientation, gender, sexual/gender identity, age, disability, pregnancy, national origin, military or veteran status, or any other characteristic protected by applicable law. Equity Residential is committed to hiring a diverse workforce. Equity Residential has a smoke-free workplace environment.
Job Type: Full-time
Pay: $40.50 - $49.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Writing skills: 1 year (Required)
- Maintenance: 1 year (Required)
Language:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Boston, MA: Relocate before starting work (Required)
Work Location: On the road