HVAC Service Manager

Survoy's Superior Service • Full-time • Cleveland, OH, US • $110k - $120k / year • 1m ago

Position Summary

As the HVAC Service Manager at Survoy's, you will be the critical link between our office operations and field teams, ensuring we consistently deliver top-quality service and an exceptional customer experience. You'll oversee daily processes—from managing inbound service requests and aligning scope and pricing, to collaborating closely with our General Manager to effectively deploy strategy to our field technicians. Above all, you'll be our customer service champion, guiding your team to exceed client expectations every time.

In this role, you'll report to the General Manager and manage dispatch, procurement, and client services professionals. You'll also work collaboratively with our field operations leads to ensure strategy is executed seamlessly. This is an onsite position reporting to the Survoy's warehouse daily.

What You'll Be Doing

Championing Customer Relationships
- Maintain consistent communication with clients, ensuring their needs are met with transparency and urgency.
- Uphold quality assurance by overseeing first-time-fix rates, compliance with customer SLAs, and overall service excellence.

Driving Operational Excellence
- Coordinate with Dispatch, Warehouse & Procurement, and Technicians to ensure all work orders are accurately assigned and completed on schedule.
- Oversee technician performance, including uniform compliance, job cleanliness, van inspections, and safety protocols.
- Monitor warehouse operations to keep inventory management and procurement processes efficient.

Leading & Mentoring Your Team
- Develop on-call schedules in collaboration with Lead Technicians to ensure consistent coverage.
- Conduct weekly team meetings, focusing on company updates, safety topics, and open discussions to foster team unity.
- Recruit, interview, and hire Technicians and other operations roles, ensuring our culture of excellence is upheld.
- Coach and mentor team members, providing constructive feedback, encouragement, and clear guidance on company standards.

Strategic Collaboration
- Work directly with the General Manager to align operational strategies with company goals.
- Introduce and implement new ideas, ensuring team-wide adoption and compliance.
- Continuously seek ways to enhance service processes and project delivery to strengthen Survoy's position in the market.

Additional Responsibilities
- Maintain compliance with all environmental and industry regulations, including EPA 608 certifications for refrigerant handling.
- Address evolving business needs and customer requests as they arise.

Qualifications & Skills You Bring

Experience & Education:
- 10+ years of field experience in HVAC and refrigeration services, with prior service management or operations management roles.
- In-depth knowledge of HVAC systems, refrigeration equipment, and project scope management.
- EPA 608 certification or equivalent.
Technical & Leadership Proficiency:
- Computer literacy in Outlook, Excel, and Word.
- Proven ability to manage teams, lead meetings, and instill compliance with company strategies.
- Exceptional verbal and written communication skills, comfortable addressing both internal teams and external clients.
- Strong sense of accountability, with a passion for supporting your team's success.
Physical Requirements:
- Comfort working in extreme weather conditions (heat, cold, wind, rain).
- Ability to climb a 25ft ladder and work at various heights when necessary.

What We Offer You

Competitive Salary: Base salary of $110,000 to $120,000

Comprehensive Benefits Package: From health coverage to retirement plans, we have you covered.

Paid Company Holidays & PTO: We respect your time and believe you should have ample opportunities to recharge and celebrate with loved ones.

Career Growth Opportunities: Our promote-from-within culture and ongoing professional development ensure you'll have the support you need to reach your career goals.

Join Our Team at Survoy's

If you're an experienced HVAC professional seeking a leadership role in a company that truly values and invests in its employees, Survoy's is the perfect place for you. We're committed to helping you succeed, both personally and professionally, by providing the tools, training, and supportive environment you need to lead your team to excellence.

Ready to build the next chapter of your career with us? Apply today and discover how Survoy's can help you reach new heights in HVAC service management.

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Benefits: