Job Title: Service & Maintenance Technician Level 1
Company: Reliable Heating and Air
Location: Raleigh, NC
Job Type: Full-Time
Job Description
Reliable Heating and Air is seeking a motivated and enthusiastic Service & Maintenance Technician Level 1 to join our growing team. This role is an excellent opportunity for individuals looking to start or advance their careers in the HVAC industry. As a Level 1 technician, you will play a vital role in ensuring our customers receive outstanding service through preventative maintenance, basic diagnostics, and exceptional customer care.
This position serves as the foundation for growth within our service team, with ample opportunities for skill development and career advancement.
Key Responsibilities
Preventative Maintenance
- Perform routine maintenance services on residential and small commercial HVAC systems to ensure proper functionality and efficiency.
- Clean and replace air filters, inspect system components, and verify operational standards.
Diagnostics and Repairs
- Conduct basic diagnostics to identify potential issues and report findings to senior technicians or the Service Manager.
- Assist with minor repairs while adhering to safety protocols and quality standards.
Customer Service
- Communicate effectively with customers, explaining the work being performed and answering basic questions.
- Maintain a friendly and professional demeanor to ensure a positive customer experience.
Technical Development
- Participate in on-the-job training and company-provided programs to enhance technical skills and advance to higher technician levels.
- Stay updated on HVAC technologies, tools, and industry best practices.
Compliance and Safety
- Follow all company safety protocols, including proper use of tools and equipment.
- Ensure compliance with industry regulations and standards during every service visit.
Operational Support
- Maintain a clean and organized service vehicle stocked with necessary tools and parts.
- Complete detailed job notes and service reports for every appointment, ensuring accuracy and clarity.
Skills and Qualifications
- Basic understanding of HVAC systems, tools, and maintenance processes (formal training or certification preferred).
- Strong willingness to learn and develop technical skills through hands-on experience and training.
- Excellent communication and interpersonal skills to engage with customers and team members.
- Strong organizational skills and attention to detail in completing tasks and reports.
- Physical ability to work in various conditions, including outdoor environments, tight spaces, and at heights.
- Valid driver’s license and a clean driving record.
Compensation and Benefits
- Base Salary: To be discussed during the hiring process.
- Health, dental, and vision insurance.
- 10 days of paid time off (PTO).
- 5 days of unpaid time off.
Why Join Reliable Heating and Air?
Reliable Heating and Air is a trusted leader in HVAC services in Raleigh, NC. We are committed to providing high-quality heating, cooling, and air quality solutions while fostering a supportive and growth-oriented work environment. This position offers a strong foundation for your career, with opportunities to learn, grow, and make a meaningful impact in our customers’ lives.
Apply Today!
If you are ready to start a rewarding career with Reliable Heating and Air, we encourage you to apply. Join our team and help us deliver exceptional service to our community.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Tools provided
- Vision insurance
Schedule:
- 10 hour shift
- 4x10
- Day shift
- On call
- Rotating weekends
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Overtime pay
- Performance bonus
People with a criminal record are encouraged to apply
Experience:
- Van driver: 1 year (Required)
- HVAC Technician: 1 year (Required)
Language:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Knightdale, NC 27545 (Required)
Ability to Relocate:
- Knightdale, NC 27545: Relocate before starting work (Required)
Work Location: In person