Customer Service Representative for Locally Owned HVAC Company

Altruistic AC Heating & Plumbing • Full-time • Remote (Austin, TX, US) • $44k - $60k / year • 3m ago

Are you excited to grow with an energetic, diverse, highly skilled HVAC company?

Altruistic AC & Heating is a locally owned HVAC company that provides professional heating, air conditioning, and indoor air quality services across the Austin area.

We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.

The person in this role will need to be self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.

Must be available in Austin or surrounding areas for in-person training and completing regular tasks on-site.

What you’ll be doing:

Provide fast, friendly and professional customer service to clients.
Manage customer concerns and work to resolve them efficiently and effectively
Answer incoming calls, texts, and emails related to service, billing, and other departments
Schedule service/estimate appointments in a timely manner
Coordinate work approvals with various companies and homeowners
Make outbound calls to book, confirm, and follow up on appointments
Follow up on open invoices and estimates
Maintain service plan database
Follow up on offered plans and managing rollovers
Manage administrative/operational projects and tasks as needed
This position occasionally requires remote work on evenings/weekends during the busy season. Schedule will be on a rotation

Skills & Requirements:

Strong professional written and oral communication skills
Highly organized
Proven track record of maintaining professionalism, composure and discretion
High school diploma or equivalent
1+ years of experience in a customer support environment (preferably HVAC, but not required)
1+ years of experience of administrative support in a fast-paced environment
Strong Microsoft Office Skills (Word/Excel and Outlook)
Aptitude for organization and recordkeeping
Experience using ServiceTitan is a plus!
Bilingual (Spanish & English) is preferred, but not required

Benefits:

Laptop
Opportunities for commission and performance-based bonuses
5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
Comprehensive benefits package including health, dental, and vision insurance options
65% of healthcare paid after 90 days on the company plan

Location: Hybrid work week. Monday-Friday

Hours: 8:00am-5:00pm CT weekdays (and some weekends as needed)

Job Type: Full-time

Job Type: Full-time

Pay: $44,000.00 - $60,000.00 per year

Benefits: