Assistant Critical Facilities Manager

Job Description & Qualifications

I. Job Description

The Assistant Critical Facilities Manager (ACFM) reports directly to the Critical Facilities Manager

(CFM) and supports the CFM by managing data center operations and security for the assigned

site or campus. The ACFM is accountable for aspects of safety, risk mitigation, physical

infrastructure as well as hiring and scheduling personnel to support the overall maintenance,

operations and security programs. This role helps set the standard of operating, by displaying a

commitment to safety and reliability within the data center. The ACFM leads by example to drive for

consistent improvements in operational excellence of the data center by adhering to company

standards, meeting client requirements and ensuring industry best practices are incorporated into

all processes and procedures.

II. Responsibilities

Assist CFM with day-to-day customer relationship(s) and ensure proper planning, notification,

reporting and prompt resolution of any issues to meet all Service Level Agreement commitments

Foster a positive team environment through inclusion, empowerment, development, and open

communication

Implement, and maintain facility policies, procedures and organizational structure within the

boundaries established by management and corporate policy while aligning with federal, state,

and local operating regulations or laws

Coordinate maintenance agreements, maintenance procedures, testing procedures, and

inspections, as well as internal and external audit support

Detailed technical knowledge for various systems such as: electrical distribution,

emergency/standby power, HVAC, fire, and monitoring and control

Class A building and critical data center maintenance, repairs, and emergency service experience

Provide 100% uptime of all critical systems including mechanical, life safety, access control,

surveillance, monitoring, and control systems utilizing in-house and vendor support

Provide emergency response, response management and incident reporting plans

Ensure the pro-active delivery of facilities support, capital projects, maintenance planning, and

business continuity/disaster recovery planning

Manage within the operational and capital budgets

Use comparative analysis between mechanical and controls systems performance and key

performance indicators to monitor the effectiveness of operational programs through

benchmarking and the utilization of best practices

Manage electrical and mechanical corrective issues within the data center to ensure resolution

while minimizing risk

Perform quality control reviews of processes and completed projects to ensure accuracy, clarity,

and continual improvement

Audit CMMS work-orders, equipment history records, and schedules to help maintain 100%

accuracy in documentation

Insist on strict adherence to change control activities

Develop and administer a training program to further the professional growth of the facilities

department and ensure a safe working environment for all departments

Ensure all vendors and customers are abiding by critical facility work rules

Be available onsite during business hours and on call at all other times
Keep facility clean and free of debris, including overseeing property management such as

janitorial services and landscaping

Follow Skybox policies and procedures
Perform other work and special projects as assigned by Skybox leadership team

III. Knowledge, Skills, Abilities and Competencies

Strong client-service orientation and proven team player
Proven results in budgeting, reporting, cost estimation, engineering knowledge, and personnel

management experience

Proficiency in the Microsoft Office suite
Discretion to handle confidential information in a professional manner
Verbal, written, and interpersonal communication skills
Excellent time and task management skills to meet strict deadlines
Self-motivated to see tasks and projects to completion with minimal supervision
Ability to effectively manage teams and projects
Ability to interact positively and professionally internally and externally with all levels of an

organization

Exceptional organizational, quantitative, and problem-solving skills
Ability to approach problems both logically and creatively

IV. Education or Equivalent Experience

High school diploma or equivalent, required
Bachelor's Degree, prior military or technical school training, preferred
5-10 years of experience in mission critical environments, required
Electrical or mechanical licensure (HVAC), preferred

V. Working Conditions

Work in both indoor and outdoor environments with moderate to loud noise levels
May work in controlled temperature conditions, cold and hot temperatures, or inclement weather

conditions

Exposure to mild chemicals, mechanical and electrical hazards
Occasional nights and weekends to ensure optimal critical facility environment
Moderate physical labor is required. May lift 45 pounds or more regularly, use fingers and hands,

work on varying heights and on ladders, and walk job sites.

Skybox Critical Operations

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Assistant Critical Facility Manager