The Operations Manager reports to the General Manager at a luxury, hi-rise condominium . The Operations Manager is responsible for managing the maintenance and housekeeping staff. The Operations Manager leverages his/her staff to effectively maintain the buildings and grounds in a safe, responsible and comfortable manner. He/she is responsible for all facility related matters, including engineering, grounds-keeping, and safety. The Operations Manager is responsible for budgeting, strategic planning, organizing, developing and directing the overall operation of the building and its systems in accordance to industry set best-practices as well as all current federal, state and local standards. Strong verbal and written skills required.
Essential Functions:
- Supervises a staff of maintenance staff members and housekeepers, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, performance evaluations, wage and salary administration, developing goals and developing procedures to ensure achievement of goals.
- Oversees third party contractors to complete projects within budget, with quality and on schedule. Inspects construction and installation progress.
- Assures that third party contractors/services are properly completed/supervised in accordance with contracts/work orders.
- Oversees the coordination of communication services and IT infrastructure.
- Maintains and develops vendor relationships and routinely negotiates fees/prices to obtain the best possible rates for labor, materials or fixed priced jobs.
- Responsible for ordering supplies and implementing inventory control measures for the maintenance and housekeeping staff.
- Manages preventive/planned maintenance of facility equipment, including but not limited to HVAC, plumbing, electrical, fire control, security/surveillance, elevators, and exterior insulation and finishing system (EIFS).
- Oversees the cleaning and maintenance of the property.
- Develops and implements operations budget and understands fiscal management.
- Develops and implements a formal staff training/mentoring program.
- Assures staff is trained and is in compliance with safety guidelines established by OSHA.
- Maintains and promotes safe working conditions and practices.
- Provides for 24 hour coverage for the boiler plant, HVAC systems and facility mechanical equipment.
- Ensures the performance, condition, efficiency and reliability of all plumbing, mechanical and electrical equipment to ensure efficient operation of all equipment.
- Strong verbal and written communication skills required to communication to homeowners, staff, and vendors.
- Working knowledge of web-based/client-server property management software, email, video surveillance, and asset management systems.
Required Education and Experience:
- Associate degree from a nationally/regionally accredited institution.
- Technical training in (a) plant engineering, (b) factory/plant maintenance, (c) facilities management, (d) plumbing, (e) electrical, (f) HVAC and/or (g) commercial or multifamily property management.
- Minimum of three to five years of progressive experience and responsibility in a maintenance field, two of which were holding a supervisory position directing a multifunctional maintenance staff.
Preferred Education and Experience:
- Facilities management experience in the industry.
- Bachelor’s degree from a nationally/regionally accredited institution.
- Certificate in Project Management
- Bilingual (English/Spanish)
Worth Ross Management Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
