At Sojourn, our mission is to ensure "Serenity in Every Sojourn," delivering an experience of tranquility and ease for both our guests and property owners. As the Regional Operations Manager, you are vital to fulfilling this mission. By ensuring that properties are impeccably maintained, issues are swiftly resolved, and high standards are consistently upheld, you create the foundation for a serene and seamless experience. Your leadership and proactive approach ensure that guests can fully enjoy the comfort and peace Sojourn promises, while property owners trust that their investments are in excellent hands. Your role is essential not only to the smooth operation of our properties but to fostering lasting confidence and satisfaction across all stakeholders in the Sojourn community.

Regional Operations Manager - Sojourn

Position Title: Regional Operations ManagerDepartment: OperationsReports to: Director of Facilities Operations

Position Overview:

As the Regional Operations Manager, you will oversee maintenance operations for multiple properties, lead a team of maintenance technicians, maintenance coordinators and hospitality assistants, manage vendor relationships, and ensure that all properties are well-maintained to Sojourn's high standards. You will play a key role in planning, executing, and improving the maintenance processes while balancing budgets, timelines, and resources. This role requires an extremely organized, proactive, solution-oriented leader who thrives in both a field and desk environment, with a strong background in project management, time management, client relations, property maintenance, including general construction, plumbing, HVAC, and other trades.

Key Responsibilities:

Maintenance Planning and Execution:
Oversee the execution of comprehensive maintenance plans for all properties, ensuring high standards of care.
Manage inventory of all maintenance equipment and supplies, ensuring availability for day-to-day operations.
Supervise preventive maintenance schedules and respond to emergencies promptly using Sojourns standard levels of service, ensuring minimal disruption to guest services.
Collaborate with the hospitality, customer service and property management teams to align maintenance tasks with guest check-in/check-out schedules, ensuring seamless coordination.
Schedule, prioritize, and navigate between scheduled and reactive tasks efficiently to meet operational demands.
Lead the AM and PM field operation calls, delegating tasks based on urgency and property needs.
Stay informed on advancements in maintenance technology and recommend improvements to enhance operational efficiency.
Vendor Management:
Select, manage, and collaborate with external vendors for larger-scale maintenance projects.
Review scope of work, proposals, timelines, and ensure project completion through final inspections.
Negotiate and manage contracts with vendors and contractors to ensure quality services at the best prices.
Revenue Generation, Budget & Financial Oversight:
Run the maintenance department as a revenue generating department, ensuring you are meeting the required metrics of the department.
Oversee accounts payable working side by side with accounting.
Develop and manage the maintenance budget, ensuring cost-effective operations while adhering to financial guidelines.
Conduct weekly reviews of all billable tasks, ensuring the team meets its financial and operational Key Performance Indicators (KPIs).
Monitor and control expenses related to maintenance activities and optimize resource allocation to maintain efficiency.
Team Leadership:
Lead, motivate, and manage a team of maintenance technicians, providing them with guidance, training, and support.
Conduct regular training sessions to improve team performance and ensure operational consistency.
Facilitate regular performance evaluations and provide constructive feedback to foster continuous team improvement.
In-Property Inspections & Compliance:
Conduct regular property inspections to proactively identify maintenance needs and ensure that all properties meet safety and regulatory standards.
Adhere to brand goals for first impressions, ensuring all properties reflect Sojourn’s commitment to hospitality and excellence.
Ensure compliance with safety protocols, regulatory standards, and internal quality expectations.

Key Performance Indicators (KPIs):

Maintenance Completion Rate: Ensure timely completion of scheduled and reactive maintenance tasks, with a target of 95% completion within the designated time frame.
Guest Satisfaction (Related to Maintenance): Monitor guest feedback to ensure maintenance-related issues are resolved quickly and satisfactorily, aiming for 90% guest satisfaction.
Budget Adherence: Maintain operational costs within the approved maintenance budget while ensuring cost-effective use of resources.
Vendor Management Efficiency: Track vendor project completion rates and adherence to contracts, ensuring 100% compliance with timelines and quality standards.
Preventive Maintenance Adherence: Ensure that all preventive maintenance tasks are completed on schedule, with zero overdue tasks.
Safety Compliance Rate: Ensure 100% compliance with safety protocols and regulatory standards during inspections and maintenance tasks.

Job Type: Full-time

Pay: $81,000.00 - $95,000.00 per year

Benefits:

Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Schedule:

10 hour shift
8 hour shift
Day shift
Weekends as needed

Ability to Relocate:

Washington, DC 20003: Relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20003

Sojourn

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Regional Operations Manager