Skills
● Strong communication
● Calm under pressure
● Positive under all circumstances
● Good Time Management
● High Energy
● Making good connections with people around me
● Empathetic
About
Kerbey Lane Cafe, TX
Associate Team Lead (Manager)
June 2023- February 2024
● Controlling costs and managing a budget.
● Handling guest complaints.
● Hiring and supervising staff.
● Managing policies and procedures.
● Conflict resolution.
● Organizing schedules.
● Being knowledgeable in the POS.
Maggiano's Little Italy, TX
Waitress/ Bartender/ Host
June 2022- June 2023
● Operated POS terminals to input orders, split bills and calculate totals.
● Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
● Promoted desserts, appetizers and specialty drinks to optimize sales.
● Provided exceptional service to high volume of daily customers.
● Stocked server areas with supplies before, during and after shifts.
● Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
● Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
● Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
● Maintained accuracy while handling payments, giving change and printing receipts to customers.
● Answered telephone to provide dining information and take party reservations.
● Accommodated guests with children and special needs to promote comfortable dining experience.
Starbucks: Austin, TX-
Barista
November 2022- January 2023 (Seasonal)
● Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
● Preparing foods, such as sandwiches or baked goods, brewing coffee and tea, and serving items to customers
● Adhering to all food safety regulations and quality controls
● Preparing specialty coffee drinks of the very highest quality, as well as teas and other beverages
Peppinos Pizzeria: Laguna Hills, CA-
Night Manager
June 2021- June 2022
● Upheld company standards and compliance requirements for operations.
● Positioned skilled staff in key areas throughout shift to optimize department productivity.
● Managed schedules, accepted time off requests and maintained coverage for shifts.
● Directed employees through daily routines.
● Greeted customers, answered questions and recommended specials to increase profits.
● Communicated with kitchen staff to stay updated on item availability and customer wait times.
● Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
● Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Mangia Bene: La Paz, CA - Take Out Specialist / Waitress / Hostess
May 2021- August 2021
● Operated POS terminals to input orders, split bills and calculate totals.
● Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
● Promoted desserts, appetizers and specialty drinks to optimize sales.
● Provided exceptional service to high volume of daily customers.
● Stocked server areas with supplies before, during and after shifts.
● Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
● Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
● Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
● Maintained accuracy while handling payments, giving change and printing receipts to customers.
● Answered telephone to provide dining information and take party reservations.
● Accommodated guests with children and special needs to promote comfortable dining experience.
Pengo Drink Station, Laguna Hills, CA- Barista (Seasonal Worker)
December 2020- May 2021
● Prepared beverage recipes and individually requested specialty drinks.
● Suggested food items to complement beverage orders.
● Documented complex orders and accurately processed payments.
● Offered expert menu knowledge to assist customers with beverage selections.
● Greeted guests with pleasant smile and superior customer service.
● Received and accurately processed customer payments.
Subway , Aliso Viejo CA-
Shift Manager
January 2019 - June 2021
● Prepared beverage recipes and individually requested specialty drinks.
● Suggested food items to complement beverage orders.
● Documented complex orders and accurately processed payments.
● Offered expert menu knowledge to assist customers with beverage selections.
● Greeted guests with pleasant smile and superior customer service.
● Received and accurately processed customer payments.
Profile Photo
