Skills
- Member Interaction and Service:
- Acted as the primary point of contact for cooperative members, ensuring an important level of
courteous and professional service.
- Communicated, mediated, and negotiated with members to resolve various issues, maintaining a focus
on customer satisfaction.
- Knowledge Management:
- Maintained a thorough understanding of cooperative services and functions, utilizing a comprehensive
library of talking points, FAQs, and job aids to effectively address member concerns.
- Record Keeping and Transactions:
- Created, maintained, and safeguarded accurate records of member transactions, including billing,
service requests, collections, capital credit allocations, financial assistance, and complaint resolutions.
- Collected and posted payments, reconciled daily cash drawers, and prepared deposits in accordance
with internal cash management procedures.
- Issue Management:
- Prioritized and managed multiple member issues simultaneously, utilizing databases and software
applications to verify identities and analyze account information.
- Conducted targeted questioning to assess outage reports and troubleshoot issues using various systems,
including the Outage Management System (OMS).
- Safety and Compliance:
- Recognized potential field safety hazards based on member-provided information, with supervisory
support.
- Determined and posted applicable fees for electric services, reviewed account balances and payment
About
I have worked in customer service for over 20 years. I am able to work Monday through Friday 8am to 5pm. I am a hard worker that will complete all job duties and try to get and obtain new information and skills that are given to me.
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