Skills
I have a solid background in customer service and problem-solving, demonstrating the ability to effectively address and resolve issues while maintaining a high level of customer satisfaction. My experience has given me capability to thrive in dynamic environments, where I excel due to my strong attention to detail and excellent organizational skills. Additionally, I am proficient in Microsoft Office and Google Drive.
About
I have extensive experience across various roles, I have been a Selling & Support Manager, Customer service Manager and Facility Manager at Macy’s, Michaels and an Indoor Soccer Field Facility called uScore. My responsibilities have ranged from overseeing project execution, managing teams, and optimizing workflows to strategic planning and client relations. My work has consistently focused on delivering high-quality results and strong team collaboration.
My management style is participative and supportive. I prioritize open communication and encourage team members to share their ideas and feedback. I believe in setting clear expectations and providing the necessary resources and guidance to help my team succeed. Delegation is key to my approach, as I trust my team to take ownership of their tasks while providing oversight and support as needed.
As a leader, I like to focus on a collaborative and visionary approach. I inspire and motivate by setting a clear vision and aligning individual goals with organizational objectives. My leadership is characterized by adaptability, where I am open to new ideas and responsive to changing circumstances, I am always aiming to achieve excellence.
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