Davit J.

Skills

Customer Engagement: Proven ability to build rapport and handle customer inquiries effectively, ensuring a positive experience across various communication channels, including phone, chat, and email.

Communication: Strong verbal and written communication skills, enabling clear and professional interaction with customers, including resolving conflicts and conveying information in an easy-to-understand manner.

Problem-Solving: Demonstrated analytical skills in identifying issues and implementing effective solutions, ensuring timely and satisfactory resolution of customer concerns.

Adaptability: Experience thriving in dynamic, fast-paced environments, with a flexible approach to changing schedules, tasks, and customer needs.

Time Management: Skilled in prioritizing tasks and managing time efficiently, maintaining high performance in adherence to schedules and performance metrics.

Technical Proficiency: Familiarity with CRM software and other tools such as Slack, Zoom, and Google Suite, with strong typing skills and the ability to navigate complex systems.

Empathy and Conflict Resolution: Ability to empathize with customers, handle dissatisfied clients, and resolve conflicts in a professional and calm manner, ensuring customer satisfaction.

Growth-oriented: Open to feedback and committed to continuous learning and improvement, with a proactive approach to personal and professional development.

About

I am a dedicated and adaptable professional with experience in providing exceptional customer support in high-volume, fast-paced environments. With a strong background in customer service and problem-solving, I excel at resolving issues efficiently and ensuring a positive customer experience. My communication skills, both verbal and written, allow me to connect with customers effectively across phone, chat, and email channels. I am proactive in learning new tools and processes, and I thrive in dynamic settings where adaptability and quick thinking are essential. My experience includes managing customer inquiries, providing clear guidance, and collaborating with internal teams to improve service delivery. I am passionate about delivering world-class support and am eager to contribute to Wise’s mission of making money without borders the new normal.