Job Summary

Receive requests for police fire and emergency assistance from the public including calls from the deaf using TDD and Texas Relay and relays calls for service to the appropriate agency or units. Perform all dispatch functions of the Department and the Bee Cave Police Department as well as the city’s public works, code enforcement staff, Lakeway Municipal Utility District emergency response personnel and in emergencies may liaison with other law enforcement regulatory and related agencies such as CAPCOG TLETS and Travis County Sheriff’s Office. Receive phone and walk-in requests for assistance. Maintain a positive attitude.

Reports to: Police Telecommunications Manager

Supervises: none

MAIN JOB TASKS AND RESPONSIBILITIES

Assigns and broadcasts all police calls; according to priority; to the nearest available field unit within geographic area of responsibility.

Receives and relays all information from field to appropriate personnel to ensure all necessary information/equipment is readily available. Maintains case logs; radio logs and various formats of recording the police; fire and Lakeway MUD activities. Prepares and updates daily records of patrol activities to provide daily dispatching documentation. Informs field officers of major incidents, hazardous situations or locations. Monitors and/or assists on police matters such as: prisoner search; warrant confirmation; stolen property inquiries; message/bulletin broadcasts. Sends and receives messages on the teletype; listing wanted or missing persons and/or stolen articles in NCIC/TCIC (the FBI and DPS files). Monitors computers; any incoming dispatch requests; phone and officers throughout shift; and ensure prompt processing of requests and requested information. Exercises proper judgment when dealing with emergency situations. Communicates courteously with the general public and answers questions that may arise about services provided. Communicates effectively via police radio; telephone; and in person; with co-workers and all others; including persons of diverse backgrounds and in altered emotional and psychological states. Conveys a positive professional image by action, communication and appearance. Exhibits regular, reliable and punctual attendance. Contributes to team effort by performing other related duties as assigned. Assists administration staff with projects/programs as needed. Performs other related duties as required/assigned.

Knowledge

Thorough knowledge of computer programs; related technical equipment and dispatch codes; or ability to develop such knowledge.

Proficiency in operating a computer terminal; a two-way radio; standard radio broadcasting procedures and rules and dispatch office procedures. Must have or develop a thorough knowledge of geographic layout of the area served.

Skills/ability to

Listen; hear and speak clearly and distinctly in the English language.

Communicate effectively and diplomatically, both orally and in writing. Manage several emergency situations at one time and use good judgment in determining proper response. Effectively respond to a multi-task, stressful or high-pressure environment prioritizing emergency and non-emergency communication in a calm manner. Keyboard at a corrected speed of at least 35 words per minute. Establish and maintain an effective working relationship with all levels of management; City officials; vendors; other government agencies; other employees and the general public.

WORKING CONDITIONS and PHYSICAL REQUIREMENTS

Work environment is primarily an office setting, where noise and temperature levels are moderate.

Subject to high stress situations; including receiving details of criminal acts of violence. Shift schedule varies; including after-hours; evenings; weekends and holidays. Work may occasionally require travel; including over-night stays; involving training or conducting City business. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift; carry; push; pull or otherwise move objects; including the human body. Must possess the physical ability to work primarily with fingers; perceive the nature of sounds; make rational decisions through sound logic and deductive processes; express or exchange ideas by the spoken word; substantial movements (motions) with the hands; wrists; and/or fingers; and discern letters or numbers at a given distance. Additionally, the following physical abilities are required: grasping; handling; hearing; manual dexterity; mental acuity; reaching; repetitive motion; speaking; standing; stooping; talking; visual acuity; and walking.

Education; Certifications and/or Licenses

REQUIRED EDUCATION DEGREES CERTIFICATIONS AND/OR LICENSES:

U.S. citizen or is a legal permanent resident of the United States per Texas Administrative Code 217.1

High school diploma or GED required.

Must be at least eighteen (18) years of age.

All other criteria listed in TCOLE Rule §217.2 Maintain required FEMA courses.

Licensed TCOLE Telecommunicator with one (1) year full time work experience preferred.

Disclaimer

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time. City of Lakeway is committed to compliance with the American Disabilities Act & Amendments Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact the Human Resources Department at (512) 314-7508. The City of Lakeway is an Equal Opportunity Employer.

If you are an individual that has a true calling to help others through your work; this might be the job you’ve been looking for. As a Police Telecommunicator (aka 9-1-1 Dispatcher) you will deliver the highest standard of customer service to the citizens of Lakeway and Bee Cave. The City of Lakeway is looking for a person that has the following skill set and personal characteristics: positive attitude customer service skills extremely dependable detailed note taker answer multi-line phones and a caring heart that always wants to help the public in every way.

Starts at: $23.47/hr. ($48,834) with no prior 9-1-1 dispatching experience.

We will train! Dispatch for Police only. EMS and Fire calls are transferred. This a great career opportunity with no degree requirement.

Full range is $48,834 - $73,252 based upon experienced and TCOLE Telecommunicator license held. (DOQ/DOE)

Signing bonus up to $5,000. Amount of bonus is based on experience.

This is shift work. Shifts are 12 hours. 6am-6pm or 6pm-6am. Shifts rotate every four months. You are scheduled 15 days per month. Every other weekend you will have a three-day weekend off.

Recruitment flyer: https://www.lakeway-tx.gov/DocumentCenter/View/43854/Telecommunicator-010720254

Benefits flyer: 2024-2025 Benefit Recap

Application Special Instructions

Please upload a resume with your completed online application. From the document upload feature, label it accordingly as resume. Failure to complete online application will eliminate you from consideration. Do not use "see resume". Only online applications will be accepted. Should you have any questions please contact Human Resources Manager Wendy Askey at (512)314-7508.

You will need to create an account. Once you have successfully submitted your application you will receive the following message: Application Submitted Successfully! Thank you for submitting your application for this job. Your application will be considered with others during the application process, and you will be notified of your status accordingly by HR Department Staff.

Telecommunicator Hiring Process:

1. Complete online application. (Please upload your resume as well. Please upload your TCOLE certification if applicable.) Do not upload other items (such as ID's) at this time. These items will be asked for after a conditional offer of employment has been extended.

2. Criminal History background check prior to taking CritiCall Test at the Lakeway Police Department.

3. CritiCall Test with Personality Test at the Lakeway Police Department.

4. Oral Board (formal panel style interview).

5. Executive interview with Chief of Police

6. Conditional Offer: conditional items to be met are as follows: a. Background Investigation b. Medical Examination c. Psychological Examination d. DPS Fingerprints.

7. Final job offer with start date.

Exempt : No

Type : FT Employee

Department : Police

Location : Police Department

City of Lakeway; TX jobs

Police Telecommunicator (9-1-1 Dispatcher)