Water Softener Installation Technician

Employer Information

Organization Name:

Oasis Water Solutions-Ecowater Systems

Hours/Week:

40+

Prepared By:

Management

Prepared Date:

July 31, 2020

Job Purpose

Provide the highest level of service, installation and customer support during onsite visits or dispatches. Manage all field installations, repair, maintenance and test tasks. Diagnose errors or technical problems and determine proper solutions.

RESPONSIBILITIES

Service and troubleshooting of water treatment products, equipment, and machinery. Inspect and test mechanical equipment to locate damage, defects, or wear. Determine how to correct issues, checking repair manuals or parts catalogues as necessary. Provide quotes on labor and materials. Provide instructions to customers on the proper usage of their product.
Perform routine maintenance, such as inspecting internal parts, cleaning system, replacing filters or doing other preventive maintenance actions. Adjust equipment to ensure optimal performance.
Record detailed information about customers, parts, repairs and follow up actions in service app.
Use service app and communicate with customers regarding arrival time, follow up action and cost of services. Answer incoming calls from customers and staff.
Be on call during designated weeks for emergency service appointments and inquiries.
Submit warranty parts and install replacements for worn, damaged, or defective parts. Communicate with Ecowater as needed.
Install new systems as needed. Evaluate pre plumbs and non-pre plumbed properties to determine unit placement and scope of work. Perform walkthrough with customer and get approval before any work is done to their property.
Submit all checks, cash and credit card information for all invoices paid by customers.
Upsell units and follow up with customers interested in upgrading. Facilitate paperwork, financing and scheduling of installation.
Follow up with customers with incomplete work orders, communicate parts status and coordinate scheduling with office.
Maintain inventory of equipment and parts and notify supervisor when supplies are low. Order and pick up parts from local suppliers and ensure orders are correct. Submit all receipts for company related expenses.
Maintain company tools and notify management of any issues
Maintain company vehicle, e.g. oil changes, tire wear, interior and exterior etc. Drive following local laws.
Maintain and clean company equipment, tools and work spaces to assure efficiency.
Communicate daily with management and office personnel and maintain phone accessibility. Work with office staff to establish service procedures.
Maintain a Positive, Optimistic attitude at all times.

Work Content

Physical Demands

The employee will be standing for the majority of the workday. Physical demands include lifting, kneeling, crouching and crawling.

Lifts Weight or Exerts Force Work Environment

The employee must occasionally lift up to 50 plus pounds;

Qualifications
Education and Experience
Years of Experience

1 year preferred

Education

Minimum High School Diploma

Skills
Basic Skills

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring

Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Speaking

Talking to others to convey information effectively.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making

Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Social Skills

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Service Orientation

Actively looking for ways to help people.

Instructing

Teaching others how to do something.

Persuasion

Persuading others to change their minds or behaviour.
Resource Management Skills

Time Management

Managing one's own time and the time of others.

Management of Material Resources

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job.

Management of Financial Resources

Determining how money will be spent to get the work done, and accounting for these expenditures.

Knowledge
Required

Mechanical
Plumbing
Building and Construction
Customer and Personal Service
Public Safety and Security
English Language

Tools

Water testing kits
Shop vac
Drain or pipe cleaning equipment
Pipe or tube cutter
Power saws
Power drills
Pipe wrenches
Adjustable wrenches
Hex keys
Locking pliers
Screwdrivers
Adjustable wide mouth pliers
Hacksaw
Hole saws
Offset socket wrenches
Ratchets
Dewatering pumps
Diagonal cut pliers
Dial indicator or dial gauge
Dollies
Drain or toilet plunger
End cut pliers
Fuse pullers
Hand sprayers
Hose cutter
Needle nose pliers
Safety boots
Slip or groove joint pliers
Socket sets
Specialty wrenches

Technology

Email
Service apps and customer database
Scheduling software
POS system
Mobile phone

Benefit Conditions:

Waiting period may apply

Work Remotely

Job Type: Full-time

Pay: $19.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Schedule:

Monday to Friday
Weekends as needed

Experience:

general plumbing: 2 years (Required)

Work Location: Multiple locations

Oasis Water Solutions-EcoWater Systems jobs

Water Softener Service Tech/Journeyman Plumber needed