Water Softener Installation Technician
Employer Information
Organization Name:
Oasis Water Solutions-Ecowater Systems
Hours/Week:
40+
Prepared By:
Management
Prepared Date:
July 31, 2020
Job Purpose
Provide the highest level of service, installation and customer support during onsite visits or dispatches. Manage all field installations, repair, maintenance and test tasks. Diagnose errors or technical problems and determine proper solutions.
RESPONSIBILITIES
- Service and troubleshooting of water treatment products, equipment, and machinery. Inspect and test mechanical equipment to locate damage, defects, or wear. Determine how to correct issues, checking repair manuals or parts catalogues as necessary. Provide quotes on labor and materials. Provide instructions to customers on the proper usage of their product.
- Perform routine maintenance, such as inspecting internal parts, cleaning system, replacing filters or doing other preventive maintenance actions. Adjust equipment to ensure optimal performance.
- Record detailed information about customers, parts, repairs and follow up actions in service app.
- Use service app and communicate with customers regarding arrival time, follow up action and cost of services. Answer incoming calls from customers and staff.
- Be on call during designated weeks for emergency service appointments and inquiries.
- Submit warranty parts and install replacements for worn, damaged, or defective parts. Communicate with Ecowater as needed.
- Install new systems as needed. Evaluate pre plumbs and non-pre plumbed properties to determine unit placement and scope of work. Perform walkthrough with customer and get approval before any work is done to their property.
- Submit all checks, cash and credit card information for all invoices paid by customers.
- Upsell units and follow up with customers interested in upgrading. Facilitate paperwork, financing and scheduling of installation.
- Follow up with customers with incomplete work orders, communicate parts status and coordinate scheduling with office.
- Maintain inventory of equipment and parts and notify supervisor when supplies are low. Order and pick up parts from local suppliers and ensure orders are correct. Submit all receipts for company related expenses.
- Maintain company tools and notify management of any issues
- Maintain company vehicle, e.g. oil changes, tire wear, interior and exterior etc. Drive following local laws.
- Maintain and clean company equipment, tools and work spaces to assure efficiency.
- Communicate daily with management and office personnel and maintain phone accessibility. Work with office staff to establish service procedures.
- Maintain a Positive, Optimistic attitude at all times.
Work Content
Physical Demands
The employee will be standing for the majority of the workday. Physical demands include lifting, kneeling, crouching and crawling.
Lifts Weight or Exerts Force Work Environment
The employee must occasionally lift up to 50 plus pounds;
Qualifications
Education and Experience
Years of Experience
1 year preferred
Education
Minimum High School Diploma
Skills
Basic Skills
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Understanding written sentences and paragraphs in work related documents.
Talking to others to convey information effectively.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Social Skills
Being aware of others' reactions and understanding why they react as they do.
Actively looking for ways to help people.
Teaching others how to do something.
Persuading others to change their minds or behaviour.
Resource Management Skills
Managing one's own time and the time of others.
- Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
- Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures.
Knowledge
Required
- Mechanical
- Plumbing
- Building and Construction
- Customer and Personal Service
- Public Safety and Security
- English Language
Tools
- Water testing kits
- Shop vac
- Drain or pipe cleaning equipment
- Pipe or tube cutter
- Power saws
- Power drills
- Pipe wrenches
- Adjustable wrenches
- Hex keys
- Locking pliers
- Screwdrivers
- Adjustable wide mouth pliers
- Hacksaw
- Hole saws
- Offset socket wrenches
- Ratchets
- Dewatering pumps
- Diagonal cut pliers
- Dial indicator or dial gauge
- Dollies
- Drain or toilet plunger
- End cut pliers
- Fuse pullers
- Hand sprayers
- Hose cutter
- Needle nose pliers
- Safety boots
- Slip or groove joint pliers
- Socket sets
- Specialty wrenches
Technology
- Email
- Service apps and customer database
- Scheduling software
- POS system
- Mobile phone
Benefit Conditions:
Work Remotely
Job Type: Full-time
Pay: $19.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- general plumbing: 2 years (Required)
Work Location: Multiple locations
