Job Brief:

The Service Technician is responsible for diagnosing and repairing vehicle problems using safe and proper repair techniques. The Service Technician is also responsible for quality control, maintenance and cleanliness of the repair shop in the Service Department. The Service Technician will employ effective communication skills needed to build rapport with peers and supervisors. The Service Technician will display a positive attitude and show initiative towards the job.

Essential Functions:

Review Repair Orders (“ROs”) with the Service Advisor and diagnose customer complaints and concerns to assess vehicle damage and/or malfunction. Work with Service Advisor to determine estimated cost of repairs and parts.
Inspect and test drive vehicle to:
Identify and diagnose requested repairs consistent with customer complaints and concerns;
Discover any other critical repairs not requested by customer, but necessary to ensure the safety of the vehicle and its owner;
Identify any non-critical service and repairs not requested by customer, but recommended to extend the service life of the vehicle; and
Report findings to the Service Advisor.
Obtain parts and perform authorized service and repairs to customer vehicles on a timely basis. Ensure that all service and repairs meet:
Dealership and factory quality standards; and
Motor vehicle safety standards; and
New Mexico Department of Motor Vehicles inspection/environmental compliance standards.
Use lifts, hoists, powered hand tools and other specialized tools and equipment to safely perform service and repairs.
Provide quality assurance by visually inspecting and test driving vehicles after authorized service and repairs have been completed.
Turn in vehicle keys with the ROs and provide detailed documentation to Service Advisor recording the cause and corrective actions undertaken to repair and/or maintain the vehicles and to resolve vehicle damage or malfunction.
Maintain a clean and safe work area; maintain shop equipment; and assist in shop clean-up.
Regularly review online service news and bulletins from factory and other relevant sources.
Provide roadside assistance when requested.

General Responsibilities:

The successful employee must:

Demonstrate professional behavior and personal initiative in all interactions with customers, co-workers and suppliers.
Adhere to all Company policies, procedures and safety standards, and regularly attend safety meetings.
Accept other duties and responsibilities as requested by management.
Complete all training and achieve passing grades on all tests and assessments, including but not limited to training from the FreemanHR.com website and/or any other source, in a timely manner (generally within 30 days of assignment) as and when assigned or requested by management.

Skills:

Mechanic experience
Diagnostics

Other Duties:

Read manufacturer's drawings and manuals
Basic computer and internet literacy
Operate a variety of hand, power, and shop tools
Keep shop equipment operating (maintain, troubleshoot, repair, etc.)
Drive manual transmission vehicles
Use computer diagnostic equipment

Benefit Conditions:

Waiting period may apply
Only full-time employees eligible

Certification Reimbursement:

Pay Frequency:

Bi weekly or Twice monthly

Shop Type:

Dealership

This Job Is:

A job for which military experienced candidates are encouraged to apply

Vehicle Type:

Cars and light trucks

Work Remotely

This Job Is Ideal for Someone Who Is:

Detail-oriented -- would rather focus on the details of work than the bigger picture
Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

401(k)
Employee discount
Health insurance
Paid training

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Experience:

Automotive: 2 years (Required)

Ability to Relocate:

Albuquerque, NM 87113: Relocate before starting work (Required)

Work Location: In person

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