Seeking a Customer Service Representative with robust customer service abilities, multitasking capabilities, and profound computer knowledge. Experience in air conditioning and heating is advantageous, along with familiarity with industry service and dispatch software._ Proficiency with Service Titan is highly beneficial._

Key Responsibilities:

● Scheduling & Coordination: Manage maintenance agreements and schedule tune-ups promptly. Contact customer to renew & sell memberships, sell estimates, and communicate specials.

● Customer Communication: Handle inbound calls within 3 rings and make outbound follow-up calls.

. ● Team Collaboration: Debrief technicians on service calls when needed and ensure smooth internal communication.

Skills & Expectations:

● Maintain 100% customer satisfaction by promptly resolving complaints and exceeding expectations.

● Be a proactive problem solver and work in a team-focused environment.

● Strong phone etiquette, data entry skills, and attention to detail.

● Uphold the company’s values and promote a positive work culture.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Shift:

8 hour shift

Work Location: In person

Northwind Air Conditioning, Heating & Mechanical Services jobs

HVAC Customer Service