At Threshold, we believe that delivering the highest-quality product and service is as important as the client’s experience in working with us. As the Digital Client Success Manager, your primary responsibility is to effectively manage and grow relationships with clients as their main point of contact at Threshold. Client management and growth include responding to their inquiries, understanding and anticipating their needs, leading strategic initiatives, and maintaining on-going client communication.

You will be working with our portfolio of clients enrolled in various digital marketing services, including but not limited to Google Ads, Social Ads (Facebook, Instagram, TikTok, etc.), Search Engine Optimization, and more. This is a highly collaborative role as you will communicate with our clients and your Digital peers to deliver high quality digital marketing campaigns that generate results for our clients.

To be successful in this role, you need to possess superior communication and interpersonal skills, as well as the ability to manage a high volume of clients. You have a strong ability to translate the client’s requests, interpret client feedback that produces results, and ensure quality digital marketing assets and campaigns. You’re a self-starter who takes initiative, is committed to excellence, and pays close attention to detail.

Core Duties:

Serve as main point of contact for clients enrolled in Digital Marketing services
Lead strategic initiatives (new marketing ideas, insights, best practices) and champion comprehensive reporting
Quickly build trust and cultivate new relationships with our clients
Nurture existing client relationships and identify growth opportunities
Manage and document sales activity
Listen to client concerns, diffuse dissatisfaction, and quickly identify the appropriate course of action with a sense of urgency.
Clearly convey client needs, feedback, and deadlines to your Digital Marketing peers
Lead client reporting calls to review monthly performance with all employment levels, up to C-Level
Collaborate with the team to identify new products and services that solve our client’s challenges
Participate in the creation of new processes and improve existing ones with the client’s experience in mind

Qualifications:

Agency Experience, 3 years preferred
Experience working with digital marketing clients preferred
Ads platform experience preferred (Google Ads, Facebook Ads Manager, etc.)
Experience with project management systems preferred
Knowledge of standard digital marketing KPIs and how to analyze reporting preferred
Can work simultaneously on multiple projects
Excellent communication skills
Ability to creatively and effectively problem solve including strong decision-making capabilities
Strong listening skills and high EQ
Thick-skinned - ability to take client feedback with a smile
Careful attention to detail
Conflict resolution and diplomatic strategies
Initiative-taking and self-starter
Excellent organizational, project management, and time management skills
Excellent interpersonal skills, a positive attitude, a sense of humor, and the ability to thrive in a collaborative agency environment.

Education/Experience:

Bachelor’s Degree or equivalent experience
Experience in the Real Estate and/or Financial industries preferred
Proven track record of relationship and account management ability
Computer Skills: Google Suite, Microsoft Excel, Word, Powerpoint, Adobe Reader, Accelo (preferred), PandaDoc (preferred)

About Threshold:

Threshold is an award-winning full-service agency who historically served clients in the real estate industry by connecting buyers, renters, and investors with their future communities. We just launched a second vertical with over 100 clients in the Financial industry, specifically Community Banks and Credit Unions who provide a fair, transparent, and competitive marketplace for consumer financial products and services to their customers and members. Founded in 2013, we serve our Client base through offices in Austin TX, Kingston ON, and our remote workforce across North America. Check us out at www.thresholdagency.com.

PromoShak, Threshold’s subsidiary, focuses on promotional branding and marketing products and services. PromoShak merges creative expertise with logistical know-how to make clients' dreams a reality. This best-of-both-worlds approach enables PromoShak to work with all clients, regardless of budget, to ensure their brand is front and center and that their goals for their products are achieved. Having an industry-leading team work along-side your marketing group means extra bandwidth to accomplish more with less.

Our vision is to be the most trusted, innovative and results oriented marketing partner for our clients, and we’ve grown significantly as we’ve pursued that vision. Because of that growth, we need talented and dedicated people to join our team—folks willing to accept a challenge and ask, “What if?” Folks ready to do work they can be proud of, and be part of THeam that lifts each other up.

Why join us? Because our company culture thrives from being by and for our employees. We take special care to ensure that every member of our team has a say in what drives us and how we define success. Even our perks were chosen by our team. If you’re eager to find a place where you can make a meaningful impact, then you’ve found your team.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift

Experience:

Account management: 3 years (Required)
Digital marketing: 2 years (Required)

Work Location: Hybrid remote in Austin, TX 78735

Threshold Agency jobs

Digital Client Success Manager