Position Customer success Manager

Client = employee engagement and rewards platform , 4 million users, presence in over 100+ countries, 1000+ clients and 10,000+ brand partners.

Job location – Any where in USA Work from Home

Responsibilities:-

- Frontend and manage the end-to-end delivery of solutions and services for the clients while working with the internal stakeholders.

- Work with the clients to understand their requirements, challenges and problems proactively and then work with internal stakeholders to provide a solution.

- Bring the required change management in the organization to continue with the customer centric approach.

- Manage escalations from different levels including senior management of clients to bring an effective solution to problems.

- Running and designing campaigns

- Track relevant corporate level metrics and drive activities to enhance it

- Define and drive the strategy and detailed execution plan for each of our Accelerate Customer Success team, driving faster customer time to value, renewal rates, and growth.

- Build a strong customer success team through both external hiring of top talent, and internal talent/skill development

- Participate in, and/or identify, design, and deliver cross-functional projects that support strategic improvements in scaled processes, services, and systems to enable the team to improve Customer Success and CSM efficiency

- Directly manage, build and lead our Customer Success & Support teams in USA as we expand our customer base

Develop strategic plans to effectively and efficiently move existing clients to their desired outcomes (retention) and grow revenue (upsell), or prospect into new departments (cross-sell)

Required candidates Profile

Skill Set:

2+ years in a account post sales customer facing role (Account Management, Customer Success, Delivery

-2+ years of experience in managing B2B clients Customer success Manager for_ employee engagement and rewards platform_ ( DEAL BREAKER)

- Experience working with a cross-functional and geographically dispersed team and customer base.

- Excellent oral and written communication skills along with an ability to work crossfunctionally with a broad range of internal and external clients

- Outstanding presentation development and delivery skills

- Degree or equivalent experience

Best Regards

Pamesh Singh
Director/Principal Consultant

IMobile 91-9341626895, 9342164917

Email:- pamesh@intellisearchonline.net

www.intellisearch.in

http://www.linkedin.com/in/pameshsingh

Job Type: Full-time

Pay: $71,629.30 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Compensation package:

Performance bonus
Stock options

Schedule:

Monday to Friday

Experience:

Customer success manager with Employee Rewards Platform: 2 years (Required)

Location:

Austin, TX (Required)

Work Location: Remote

Intelli Search Services Pvt Ltd jobs

Customer Success Manager Employee rewards platform must