Position Customer success Manager
Client = employee engagement and rewards platform , 4 million users, presence in over 100+ countries, 1000+ clients and 10,000+ brand partners.
Job location – Any where in USA Work from Home
Responsibilities:-
- Frontend and manage the end-to-end delivery of solutions and services for the clients while working with the internal stakeholders.
- Work with the clients to understand their requirements, challenges and problems proactively and then work with internal stakeholders to provide a solution.
- Bring the required change management in the organization to continue with the customer centric approach.
- Manage escalations from different levels including senior management of clients to bring an effective solution to problems.
- Running and designing campaigns
- Track relevant corporate level metrics and drive activities to enhance it
- Define and drive the strategy and detailed execution plan for each of our Accelerate Customer Success team, driving faster customer time to value, renewal rates, and growth.
- Build a strong customer success team through both external hiring of top talent, and internal talent/skill development
- Participate in, and/or identify, design, and deliver cross-functional projects that support strategic improvements in scaled processes, services, and systems to enable the team to improve Customer Success and CSM efficiency
- Directly manage, build and lead our Customer Success & Support teams in USA as we expand our customer base
Develop strategic plans to effectively and efficiently move existing clients to their desired outcomes (retention) and grow revenue (upsell), or prospect into new departments (cross-sell)
Required candidates Profile
Skill Set:
2+ years in a account post sales customer facing role (Account Management, Customer Success, Delivery
-2+ years of experience in managing B2B clients Customer success Manager for_ employee engagement and rewards platform_ ( DEAL BREAKER)
- Experience working with a cross-functional and geographically dispersed team and customer base.
- Excellent oral and written communication skills along with an ability to work crossfunctionally with a broad range of internal and external clients
- Outstanding presentation development and delivery skills
- Degree or equivalent experience
Best Regards
Pamesh Singh
Director/Principal Consultant
IMobile 91-9341626895, 9342164917
Email:- pamesh@intellisearchonline.net
www.intellisearch.in
http://www.linkedin.com/in/pameshsingh
Job Type: Full-time
Pay: $71,629.30 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Performance bonus
- Stock options
Schedule:
Experience:
- Customer success manager with Employee Rewards Platform: 2 years (Required)
Location:
Work Location: Remote