TxDMV - MVD Plate Operations Supervisor (00043268) Organization: TEXAS DEPARTMENT OF MOTOR VEHICLES

Primary Location: Texas-Austin Work Locations: Camp Hubbard Bldg 1 4000 Jackson Ave Bldg 1 Austin 78731-6007

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-time Standard Hours Per Week: 40.00

Travel: Yes, 10 % of the Time

State Job Code: 1584

Salary Admin Plan: B

Grade: 21

Salary (Pay Basis): 5,201.33 - 5,301.33 (Monthly)

Number of Openings: 1

Overtime Status: Exempt

Job Posting: Jul 10, 2024, 4:39:39 PM

Closing Date: Jul 24, 2024, 11:59:00 PM

Description

To apply for this position, complete an on-line application through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.

Applicants who require an accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs highly complex (senior-level) administrative and supervisory program work administering the daily operations and activities of the dealer and license holder metal license plates program area of the Motor Vehicle Division (MVD) Administration Section. Work involves establishing goals and objectives; developing and implementing training modules; developing procedures and policies; developing schedules, priorities, and standards for achieving program goals; evaluating program activities; and coordinating program activities. Plans, assigns, and supervises the work of the MVD dealer and license holder license plates program area. Works under limited supervision from the Administration Manager, with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

Plan, assign, and supervise the work of dealer and license holder license plates and stickers distribution team members in the Motor Vehicle Division’s Administration Section; focus primarily on timely and accurate distribution of dealer and license holder metal plates and corresponding stickers to qualified MVD license holders.

Ensure license holder compliance with applicable laws, rules, and policies for metal plates issued by MVD.

Oversee and monitor the distribution of dealer and license holder metal plates and stickers administered by MVD.

Assign and monitor resolution of customer inquiries related to dealer and license holder license plates and stickers received from TxDMV’s Customer Relations Division.

Oversee implementation of new dealer metal plates and stickers into program area in connection with House Bill 718 (88-R).

Monitor WebDealer/eTAG system to address customer inquiries and data-related issues relevant to MVD functions.

Monitor inventory levels for dealer and license holder license plates and stickers to ensure supply maintained at proper levels.

Develop and implement staff performance and development plans to support section goals.

Oversee the preparation of program management and productivity reports and studies for the Administration Section.

Handle escalated issues and provide guidance to employees in handling difficult or complex problems.

Develop and implement training programs, procedures, and policies; monitor employee compliance with policies and procedures.

May represent the division or department at meetings, conference, seminars, panels, and committees.

Travels up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of local, state, and federal laws relevant to the program areas; public administration and supervisory techniques; research techniques; and program management processes and techniques.

Skill in identifying measures or indicators of program and staff performance and the use of a computer and applicable software; skill in written and verbal communication.

Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate; and interpret administrative policies and procedures; and to supervise the work of others.

The above statements are not a complete list of all responsibilities, duties, and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Education and Experience

Education: High school graduation or equivalent required.

Preferred: Graduation from a four-year accredited college or university with a degree in Supply Chain or Logistics Management, Business Administration, Operations Management, Project Management, or Public Administration.

Experience: Minimum five (5) years’ progressively responsible experience in logistics and fulfillment, supply chain management, operations management, or project management, and minimum two (2) years’ managerial or supervisory experience. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

Substitution Note: Additional preferred education of the type described may be substituted on a year-for-year basis.

Licensure or Certification: Must possess a valid driver’s license.

ADDITIONAL INFORMATION

PHYSICAL AND/OR ENVIRONMENTAL DEMANDS

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment: Office;

Ambulatory skills, e.g. stand, walk, sit;

Hand-eye coordination and arm/hand/finger dexterity;

Ability to speak, hear, and exercise visual acuity;

Ability to transfer weights of 10 or more pounds anticipated for this position;

Driving requirements: Occasional, 10%.

TRAVEL

May travel up to 10% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Paid Vacation Leave

ü Paid Sick Leave

ü Longevity Pay

ü Dental

ü Vision

ü Dependent Optional Life Insurance

ü Voluntary AD&D Insurance

ü Dependent Health & Life Insurance

ü Health & Dependent care flexible spending accounts

ü Tuition Assistance Program

QUALIFIED EMPLOYER:In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.

Job offer and continuation of employment is contingent upon:

Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driver’s record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

Veterans:

If selected for the position the following must be provided for proof of veterans’ preference:

Veteran must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

Submission of Application:

Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.

TEXAS DEPARTMENT OF MOTOR VEHICLES jobs

TxDMV - MVD Plate Operations Supervisor