Diligent Delivery Systems is expanding and hiring a full-time strategic Customer Service Representative with at least 1 year experience in our Austin, TX location. This position requires critical thinking and problem solving in handling all customer requirements and needs. It will develop and maintain strong customer relationships in order to generate the highest possible levels of excellent customer service.

In-Office, Monday-Friday. No remote or hybrid work schedule is available.

Responsibilities include but not limited to:

Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Process returns, changes or cancellations to delivery orders

Key points and requirements to the position are:

1 year customer service experience.
Critical thinking and problem solving
Fast-paced environment; constant deadlines and sometimes switching tasks midstream
Ability to thrive under pressure while delivering solutions that exceed customer expectations.
Proficiency in Microsoft Office (Excel, Outlook, Word)
Call center environment experience a plus.
Good communication skills; ability to learn new software systems with training
Bilingual English/ Spanish a plus.
High school diploma or equivalent required.
Able to work full-time regular office hours with flexibility to work some overtime if needed.
Work schedule: Monday – Friday 8 am – 5 pm.

About Diligent:

Diligent Delivery Systems is a nationwide logistics company utilizing thousands of independent owner-operator drivers who provide dedicated fleet-outsourcing, hot shot delivery and other logistics and courier services. Diligent operates a professional workplace environment. Many of our employees have been with the company for 10+ years.

Diligent Delivery Systems is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Education:

High school or equivalent (Required)

Work Location: In person

Diligent Delivery Systems jobs

Customer Service Representative