Dispatcher

Little Rock, Arkansas

$20/hr.-$28/hr. based on experience

Position Summary:

To coordinate appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer. Deliver exceptional customer service reflective of Hiller’s values.

Job Responsibilities:

Dispatch technicians to service calls and maintain technician schedules.
Prioritize calls according to customer and/or operational need.
Coordinate and maintain on call schedules for technicians and after hours procedures.
Schedule calls, enter service calls, and debrief with technicians.
Maintain complete, accurate and updated information in the customer database.
Maintain communication with technicians via phone or online.
Contact customers if there is a delay in there scheduled time.
Perform administrative duties to assist with the overall efficiency of the operation.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
Participate in all company sponsored training classes.
Maintain a courteous demeanor with customers and associates at all times.
Maintain a professional image at all times by wearing company approved apparel.
Abide by all standards of performance and ethics.
Follow all safety policies and procedures.
Perform other duties as assigned.

Knowledge, Skills and Abilities:

Minimum of 2 years prior industry experience in dispatch and coordination preferred.
Basic computer skills including Word, Excel, and any other software used by the company.
Attention to detail and follow-through.
Ability to perform multiple tasks in a fast-paced environment
Exceptional interpersonal and communication skills both written and verbal.
Function in a team environment.
Geographical knowledge of service area and/or map reading skills.

Education/Certification Requirements:

High School diploma or GED required.

Working Conditions:

Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
Spends a majority of the work day on the telephone interacting with technicians and customers.

Physical Requirements:

Occasionally lift 5-10 pounds.
Have good visual acuity and sufficient auditory functioning to operate computer-aided call management hardware, software and communications equipment.
Ability to work extended hours, nights or weekends.

HVAC Dispatch jobs

Dispatcher- HVAC

HVAC Dispatcher/Customer Service Representative