Join Our Team as an HVAC Dispatcher/Customer Service Representative

Salary: Up to $22 per hour PLUS+ BONUSES!

About Us: We believe in nurturing a workplace where every team member thrives. We're dedicated to providing exceptional service to our customers and maintaining a healthy work/life balance for our employees. Join us and become a valued member of our service family!

Responsibilities:

Manage incoming customer calls with professionalism and efficiency
Develop strong relationships with customers through open and interactive communication
Provide accurate and complete information to customers
Achieve personal and team sales targets and call handling quotas
Resolve customer concerns and issues promptly and professionally
Maintain detailed records of customer interactions and transactions
Follow communication procedures, guidelines, and policies
Demonstrate empathy and go the extra mile to engage customers

Qualifications:

Customer-focused with the ability to adapt to different personality types
Excellent verbal and written communication skills
Strong conflict management skills
Detail-oriented and highly organized with the ability to multitask
Experience with Service Titan CRM or similar CRM systems preferred
Knowledge of HVAC industry preferred
Proficiency in G-Suite and common office applications
Dispatch experience is required
Minimum 2+ years of Customer Service Representative (CSR) experience
High school diploma or equivalent required

HVAC Dispatch jobs

HVAC Dispatcher/Customer Service Representative