Position Overview
The Deputy Chief of Maintenance for the Fleet Management Division assists with leading a team of approximately 187 and will have direct oversight of and direct the day-to-day maintenance and repairs for the Fleet Management Division on an annual basis. The Deputy Chief of Maintenance will oversee multiple facilities within the Fleet Management Division located throughout the City. This will ensure that building maintenance is properly coordinated and adheres to industry best practices to guarantee efficient, safe, and timely vehicle maintenance and repairs for the City of Baltimore. The incumbent reports directly to the Chief of Baltimore City’s Department of General Services (DGS) Fleet Division.
About the Department of General Services
DGS, an agency that provides support services to other City agencies (our customers), has an annual budget of approximately $100M, and is comprised of four divisions: Administration, Fleet Management, Facilities Management, Capital Projects, & Energy Division(s). The Department is committed to providing healthy work environments and safe, reliable vehicles for City employees by delivering results for our City partners through services and solutions that are timely, cost-effective, and sustainable. The Department’s vision is to be a leader in delivering expertise, efficiency, and service excellence.
About Fleet Management Division
The mission of the Fleet Management Division is to support customer agencies in the delivery of vital city services by providing reliable access to vehicles, equipment, and service facilities. The Division’s goal is to work closely with our customers to ensure the provision of the highest quality product in the most cost-effective manner. The division is responsible for the overall administration of a fleet of over 5,600 pieces of motorized equipment that are used by 29 city agencies and entities. Our team of highly trained automotive technicians provide scheduled maintenance, repair, inspections, and road-side services to all city-owned vehicles, which include Police patrol cars, Fire apparatus (engines, ladder trucks, etc.), Inner Harbor water skimmers, and refuse collection load packers, lawn mowers and many more. Operations take place at the George L. Winfield Fleet Maintenance Facility (3800 East Biddle Street) and at several substations throughout the City.
Additional services provided by the Division include:
- Administration and management of the City’s fueling systems at several manual and automated fueling stations;
- Management of all above ground and underground fuel storage tanks on City property;
- Purchasing vehicles to meet the needs of City agencies;
- Retiring from the fleet (primarily via public auction) vehicles no longer used;
- Maintaining a large parts inventory to enable the timely provision of automotive services;
- Processing all tag and title work; and
- Coordinating training of agency vehicle operators.
In 2022, the Fleet Management Division was ranked #6 among leading fleets nationwide by Government Fleet in partnership with the American Public Works Association. The ranking recognizes operations that are performing at a high level, particularly in fleet leadership, competitiveness and efficiency, planning for the future, and overcoming challenges. Also in 2022, the division was ranked #29 by the NAFA Fleet Management Association in their annual “100 Best Fleets.”
Division Chief Key Responsibilities
- Oversees and directs the day-to-day maintenance and repairs for the City which equates to approximately $41 million dollars on an annual basis for multiple facilities within the Fleet Management Division.
- Provides oversight of Building Maintenance Staff to optimize team productivity and minimize labor expenses. Continuously monitors and enhances Fleet Maintenance performance to achieve effective and efficient service, minimizes downtime and contains costs. Stays informed about new industry trends and technologies as it pertains to Fleet Maintenance and Zero Emission vehicle maintenance. Available and “on call” for all emergencies twenty-four (24) hours a day, seven (7) days a week.
- Directly supervises two (2) Fleet Superintendents, oversees thirteen (13) supervisors who manage a total of one hundred and fifty (150) Fleet Facilities Maintenance employees across ten (10) different locations. Oversees Building Maintenance Staff to ensure optimal Fleet service levels and efficiency. Implements professional development programs to enhance team members’ understanding of powertrain, hydraulic, electrical, and chassis systems, and thus enables them to complete effective and efficient diagnosis and repairs. Supports the Fleet Superintendents with interviewing, hiring, and training employees, as well as career development planning, evaluating performance, addressing complaints, and resolving problems.
- Collaborates closely with the Fleet Management Chief and Deputy Chief of Administration to create, oversee, and manage the Fleet Division’s total $87 million dollar budget, including the development of related Key Performance Indicators (KPIs), dashboards, and Fleet Management’s Fiduciary Accounting Software and Services (FASTER) data information system used for decision-making and strategic purposes. Responsible for identifying potential issues, assessing required resources, and managing information within the designated department segments according to any budgetary constraints.
- Utilizes extensive vehicle and equipment maintenance experience and data to monitor and enhance the “Preventative Maintenance” program. Serves as the Divisional lead. Manages the deployment of approximately two hundred and ninety-two (292) vehicles. This is an ongoing process throughout the year which includes preventive maintenance (PMs), housing all heavy equipment “attachments” to ensure that they are prepared for use, and utilizing the telematic system (FASTER) to track and report on all vehicles locations.
- Manages the relationship and performance of approximately one hundred and fifty (150) vendors, vehicle manufacturers, maintenance, and repair vendors for availability. Maintains Fleet vehicle performance to meet daily availability targets for essential vehicles and equipment. Streamlines the invoicing process. Additionally, the incumbent will identify potential contract change orders and develop spending authority requirements for new contracts based on budgetary and operational needs. Collaborates with the Deputy of Administration on any milestones and/or challenges as it relates to the portfolio of contracts for Fleet vehicles.
- Takes the lead by spearheading all special projects and initiatives as it relates to Building Maintenance tasks and vehicle inspections while fostering collaborative relationships with other City agencies, vendors, and community members. Creates and manages in-house towing operation which consists of ten (10) team members and approximately $2.5 million dollars of towing equipment. This will reduce vendor expenditures and provide better customer service to all City Agencies (clients). Responsible for converting the “Front Street” substation into an optimal Fleet facility.
Candidate Attributes and Abilities
- Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing, and controlling.
- Knowledge of methods and procedures for the collection or organization, interpretation, and presentation of information
- Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.
- Knowledge of management practices and methods.
- Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
- Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
- Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
- Ability to prepare and present reports or recommendations clearly and concisely.
- Ability to compile financial and operational data and to analyze charts and reports and statistical and budgetary statements.
- Ability to coordinate the activities of various organizational units.
- Ability to plan, organize and direct the work of others.
- Ability to research and write complex narrative and statistical reports.
- Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
- Ability to establish and maintain effective working relationships with city officials, community, and business groups.
Job Type: Full-time
Pay: $93,622.00 - $149,726.00 per year
Ability to Commute:
- Baltimore, MD 21213 (Required)
Willingness to travel:
Work Location: Hybrid remote in Baltimore, MD 21213
