Overview:
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities:
As an Amenities and Client Experience Manager with Hines, you will help lead and project manage efforts of upholding and maintaining a client centric, hospitality focused culture. You will partner with key internal teams, including property and facility management, and stakeholders to institute trainings, events, programs, partnerships and best practices that elevate all aspects of the client experience globally. Responsibilities include, but are not limited to:
Tenant Engagement & Events:
- Develop, implement, and oversee tenant engagement strategies to create a vibrant community at South Station Tower.
- Plan and execute a wide range of tenant events including networking opportunities, wellness programs, social events, and professional development activities.
- Build relationships with tenant companies, acting as a liaison to address feedback, suggest improvements, and ensure a top-tier tenant experience.
- Promote tenant events and engagement initiatives, using social media, email campaigns, and in-building marketing.
- Develop, implement, and oversee digital client experience powered by Here by Hines tenant building app
Amenity Management:
- Create a professional, hospitality forward environment for tenants and prospects of South Station Tower via the execution of the Hines Experience Standards
- Oversee the management and operations of all building amenities, including but not limited to conference rooms, lounges, lobbies, and shared workspaces.
- Ensure amenity spaces are clean, safe, and consistently available for tenant use, adhering to the highest standards of service.
- Develop and implement standard operating procedures (SOPs) for managing amenity spaces.
- Work closely with property management teams to address maintenance and improvement needs, ensuring a seamless tenant experience.
- Work closely with event vendors to execute 3rd party events.
Community Management:
- Create and foster a sense of community within the office building by building strong relationships with tenant companies and employees.
- Act as a key point of contact for tenants, ensuring their needs and expectations are met or exceeded.
- Monitor and assess the success of community programs and events, providing recommendations for continuous improvement.
- Maintain awareness of industry trends and incorporate best practices into the overall tenant engagement strategy.
Vendor & Budget Management:
- Manage relationships with third-party service providers, ensuring high-quality service delivery and cost-effectiveness.
- Oversee the procurement of vendors for amenities-related services, including food and beverage, cleaning, and wellness programs.
- Develop and manage budgets for tenant engagement programs and amenities, ensuring alignment with overall company financial goals.
Qualifications:
Minimum Requirements include:
- Bachelor’s degree in business or related field or equivalent work experience in lieu of degree.
- Four or more years’ experience in events, hospitality, customer service or business operations as a community/property manager or leadership role in related industry.
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Ability to complete duties in a timely manner while continually assessing priorities.
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Strong interpersonal and organizational skills.
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Ability to connect with others and a passion for customer service.
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Proficiency in Microsoft Office and Salesforce.
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Established sales and marketing track record.
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Strong customer service orientation.
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Excellent verbal and written communication skills.
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Ability to lift up to 25lbs.
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Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
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Transfer properties and work overtime as business needs deem appropriate.
Closing:
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
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