Brand New Staybridge Suites Port Arthur
General Manager
IHG Experience is required!
- Bachelor’s Degree or equivalent years of relevant work experience required
- Accounting or financial budgeting experience required
- 4 + years hotel management experience required
- Extended Stay hotel experience preferred
- Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, maintenance, and landscaping
- Must possess leadership skills to motivate and train staff to ensure accomplishment of goals
- Must have solid long-range planning and development skills
- Excellent organizational and prioritization skills
- Excellent decision maker
- Ability to work independently
- Superior customer service skills
- Excellent communication and presentation skills
- May be required to travel
- Able to work a flexible schedule
Benefits
- Pay: $75k to $80k per year plus bonuses
Responsibilities
- The General Manager oversees the management of the entire hotel staff in order to meet financial goals and uphold customer satisfaction
- The General Manager ensures that all policies and procedures are followed in order to achieve company standards
- Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction
- Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees
- Tasked with creating a motivating work environment to allow for development of employees
- Contributes to the successful development of each staff member
- Oversees the activities of all staff members to ensure adherence to hotel policies and procedures
- May review all departmental schedules for accuracy and staffing demands
- Conducts all daily, weekly, quarterly, and annual meetings
- Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines
- Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
- Reviews and validates vendor invoices
- Develops a long-term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff
- Offer guests assistance whenever possible
- Responsible for resolving escalated customer relations issues
- Answers inquiries pertaining to hotel policies and services
- Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations
- Responsible for positively representing and promoting the property
- Ensures systems and procedures are in place and followed for guest safety and security
- Ongoing
- Other Duties as Assigned
- Fills in for vacant shifts as needed
- Assists with sales and marketing efforts as needed
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Paid training
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel management: 4 years (Required)
- Hospitality: 4 years (Required)
Ability to Commute:
- Port Arthur, TX (Preferred)
Ability to Relocate:
- Port Arthur, TX: Relocate before starting work (Required)
Work Location: In person
