LOCATION
Sebastian Inlet Marina
JOB SUMMARY
The position purpose of a Marina General Manager (MGM) is to oversee the overall operations, financial performance, customer service, and strategic direction of a single marina location. The MGM ensures the marina operates efficiently and profitably while providing high-quality services to customers and maintaining compliance with all relevant regulations. This role requires strong leadership, operational expertise, and a customer-focused approach to drive the marina's success and growth.
Duties and Responsibilities include, but are not limited to:
1. Operational Management:
- Oversee daily operations of the marina, ensuring smooth and efficient functioning.
- Ensure high standards of service, maintenance, and cleanliness.
- Implement and enforce operational policies and procedures.
2. Financial Oversight:
- Develop and manage the marina’s budget, including forecasting and financial planning.
- Monitor financial performance, including revenue, expenses, and profitability.
- Prepare financial reports and present them to senior management.
3. Customer Service:
- Ensure exceptional customer service and satisfaction.
- Address customer inquiries, feedback, and complaints in a professional and timely manner.
- Implement initiatives to enhance the customer experience and build loyalty.
4. Team Leadership:
- Recruit, train, and manage marina staff, including dockhands, maintenance personnel, and administrative staff.
- Foster a positive and productive work environment.
- Conduct regular performance evaluations and provide coaching and development opportunities.
- Support corporate team in the onboarding process of new Windward marinas as needed.
5. Facility Maintenance:
- Oversee the maintenance and repair of marina facilities, docks, and equipment.
- Support the management and execution of capital expenditure projects as needed.
- Ensure compliance with safety standards and regulations.
- Coordinate with contractors and service providers for specialized maintenance tasks.
6. Sales and Marketing:
- Coordinates with Marketing team to manage slip and service sales in accordance with brand standards.
- Coordinate with Marketing team to develop and implement sales and marketing strategies to attract new customers and retain existing ones.
- Promote marina services, including slip rentals, fuel sales, and other amenities.
- Build relationships with local businesses, boating communities, and industry organizations.
7. Regulatory Compliance:
- Ensure compliance with local, state, and federal regulations, including environmental and safety standards.
- Maintain required permits and licenses for marina operations.
- Stay informed about changes in regulations that may impact the marina.
- Follow Windward safety and environmental rules and complete required related training
- Wear and promote the wearing of proper personal protective equipment as required for the task or work area.
- Report all accidents, injuries, spills and near misses immediately.
8. Inventory and Supplies Management:
- Manage inventory of supplies, equipment, and fuel.
- Ensure timely ordering and replenishment of necessary items.
- Implement cost-effective purchasing practices.
9. Event Coordination:
- Plan and coordinate marina events, such as boat shows, fishing tournaments, and community gatherings.
- Work with local organizations and businesses to host and promote events.
- Ensure events run smoothly and provide a positive experience for participants.
Qualifications:
- Bachelor’s degree in Business Administration, Marine Management, Hospitality, or a related field (preferred).
- Experience in marina management, hospitality management, or related fields.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Financial acumen and experience with budgeting and financial reporting.
- Knowledge of marina operations, boating, and marine maintenance.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Eagerness to engage in a growing, fast paced, and industry-leading company
Skills:
- Operational management and efficiency.
- Financial management and analysis.
- Customer service excellence.
- Team leadership and development.
- Facility maintenance and safety compliance.
- Sales and marketing strategies.
- Regulatory compliance and risk management.
- Event planning and coordination.
- Proficiency in marina management software and tools.
- Proficiency in using Microsoft Excel, Word, and Teams.
This role requires a dedicated and versatile leader who can ensure the smooth operation and financial success of the marina while providing exceptional service to customers.
Windward Marina Group is an Equal Employment Opportunity Employer
