Completes any assigned service calls, or repairs, or installations in a timely manner. Collects payment when assigned. Presents options and pricing to customers as authorized.
Hours & Working Conditions (as designated)
- Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays)
- Overtime as required -On call over weekends as required
- May work outside, in crawlspaces, closets, and attics
- Work with sheet metal and sharp objects -Lifting and physical exertion required
Duties and Responsibilities:
- Troubleshoot equipment and related job problems
- Present findings and options to customers, providing advise as needed/requested
- Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
- Clean equipment/work area -Ensure complete customer satisfaction upon completion
- Complete all paperwork required by management
- Collect for work performed if required: documents, payment or signatures
- Maintain truck inventory -Keep assigned service vehicle organized and clean
- Track vehicle maintenance and alert management when maintenance is necessary
- Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
- Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
- Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age
- Perform equipment installations and /or maintenance work if needed
- Identify and suggest opportunities for quality and cost improvements
- Other duties as needed
Job Requirements:
- EPA certified Preferred
- Ability to push, pull, lift and carry 50LBS capacity
- A valid driver’s license with good driving record as required by the company insurance carrier(s)
- Ability to Drive, walk, go up and down stairs, bend, reach, crawl in small places
- Ability to speak, write and read English
- Ability to troubleshoot and provide repairs, or service or installations with the quality of excellence required by Total Appliance technician level.
- Two or more years of experience in the direct position applied
- Ability to follow company processes instructions, directions, policies and procedures.
- Standard technician tools required.
- Neat, clean, and professional appearance
Performance Metrics:
- Assignments or calls per day, experience, disposition and teamwork including regards for our organization.
- Meeting or beating industry time standards for assigned work by following company processes, policies, and procedures.
- Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed
- Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”
- Complete truck inventory, Truck maintenance, organization, and cleanliness
- Company tool maintenance and condition
- Generated Leads for the Company
- Attendance
