Summary:
This position provides administrative and clerical support for the electrical department. In addition to typing, filing and scheduling, performs duties such as record keeping, coordination of meetings and conferences, coordinating direct mail and working on special projects. Independent judgment is required to plan, prioritize, and organize a diversified workload.
The most qualified candidate for this role will have experience assisting within a customer service
environment. This position also requires understanding of office productivity applications such as
Microsoft Office Suite, SimPro, and Windows operation systems. Must be reliable, flexible, people-oriented, friendly, patient, fast learning, quick thinking, illustrates initiative and responsibility.
Responsibilities:
- Performs administrative and clerical tasks.
- Assists with initial client technical and operational discussions relating to data source integration.
- Assists with project communication and documentation regarding status of projects.
- Facilitates follow-up calls and meetings.
- Scribing notes during meetings both internally and with customers.
- Performs documentation of client profile information in our master reference system and all associated client contacts for support matrix.
- Assists with documenting new feature and functions relating to system enhancements or modifications.
- Assists with overseeing and management of tasks related to project completion.
- Assists with management of support renewals and follow up with clients relating to maintenance payments.
- Some off-site work and/or travel may be required.
- Some projects may require after-hours support.
- Perform other duties as assigned.
Credentials:
- Education: High School diploma with 1 – 4 years or equivalent experience.
- Technology: Microsoft Office Products, Window operation systems, office equipment
- Electrical experience is a plus
Preferred Skills:
- Work independently as well as in a collaborative environment.
- Customer service oriented
- Communication skills – written, verbal and presentation.
- Planning, calendaring, and organizing.
- Prioritizing
- Problem assessment and solving.
- Information gathering and monitoring.
- Attention to detail and accuracy.
- Flexibility and adaptability.
- Computer skills and knowledge of relevant software.
- Knowledge of operation of standard office equipment.
- Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
