General Manager
Walters Wedding Estates
Overview
We are seeking a dynamic and experienced General Manager to lead planning and operations at The Olana. This position requires a results-driven professional who thrives in a fast-paced, client-focused environment and can ensure flawless event execution while maintaining high standards of service.
As the General Manager, you will be responsible for the day-to-day management of the venue, including overseeing client service, event operations, food and beverage service, facilities management, and staff leadership. You will collaborate with the planning and sales teams to deliver exceptional client experiences while ensuring operational efficiency and financial performance. The ideal candidate will have an ownership mindset, a passion for hospitality, and the ability to inspire a team to achieve a shared vision of excellence.
Responsibilities
- Venue Operations Management
- Oversee the daily operations of The Olana, ensuring all events are executed flawlessly and align with client expectations.
- Take ownership of the venues appearance, maintenance, cleanliness, and landscaping to uphold Walters Wedding Estates' brand standards.
- Ensure all event-related operations meet or exceed 5-star client satisfaction.
- Team Leadership and Development
- Hire, train, and manage staff, including Wedding Planners, Coordinators, Banquet Staff, Facilities Staff, and Housekeepers.
- Provide consistent coaching, performance evaluations, and constructive feedback to foster professional growth and maintain high staff morale.
- Schedule and supervise employees to ensure events are appropriately staffed and executed seamlessly.
- Client Relations
- Serve as the primary point of contact for clients on-site, ensuring exceptional service and addressing any questions, concerns, or feedback in a professional and timely manner.
- Partner with the sales teams to ensure client expectations are met and exceeded.
- Proactively resolve any client concerns or operational challenges to deliver a stress-free event experience.
- Financial and Expense Management
- Control operational expenses, including labor costs, food and beverage inventory, and maintenance budgets, while ensuring profitability.
- Collaborate with district and regional teams to ensure budget goals are met and maintained.
- Monitor revenue growth opportunities, such as upsells and cross-department collaborations.
- Event Leadership
- Attend and oversee events, providing leadership and support to ensure smooth execution.
- Step into hands-on roles as necessary, including directing staff, coordinating logistics, and resolving last-minute challenges.
- Partner with Regional leadership to share feedback and ensure The Olana is a model of operational excellence.
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Requirements
- Location: The Olana in Hickory Creek, Texas.
- Experience: Minimum of 3 years of experience in a leadership role within the events, hospitality, or F&B industries, with a proven track record of successful operations management.
- Education: Bachelors Degree in Hospitality Management, Business, or a related field is preferred; relevant experience will be considered in place of a degree.
- Certifications: TABC Certification and Serve Safe required.
- Physical Requirements: Able to lift up to 30 lbs, stand/walk for extended periods (8-12 hours), and perform physically demanding tasks as needed.
Salary
- Base Pay: $75-100k, depending on experience.
- Performance-Based Variable Pay: Quarterly opportunities for additional earnings based on event execution, financial performance, and customer satisfaction.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401k with a company match for eligible employees.
- Unlimited PTO to support work-life balance.
- Phone and BYOD stipend to cover necessary device usage.
- Growth opportunities within a rapidly expanding company.
- Annual Incentive Retreat for top-performing leaders.
