This position is available to start immediately. Please complete the online employment application below for consideration.
Employment Application:
https://forms.gle/WVTKLt6FpSxVnnep9
Why eProNet
We are devoted to providing convenience and simplicity. We offer personalized experience utilizing innovative cloud technologies and evolutionary business concepts to inspire our professional networks, while building lifetime relationships and trust with our clients. We are the fastest growing full-service licensed real estate and vacation rental brokerage. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth vacation rental business.
Why Field Service Technician at eProNet
We take pride in our work, knowing our tireless efforts provide peace of mind. We’re the vacation experts - giving guests a spotless first impression with our 5 star service and experience. With us, you’re more than just a Field Service Technician, you’re a star and keeper of the house.
What we’re looking for
We’re searching for an exceptional individual to join our team as a Field Service Technician and to partner with the management team. This person is a hard-working individual who will embody our values while maintaining the 5 star safety and cleanliness standards of eProNet properties. The Field Service Technician position will assist in the maintenance needs. You will spend your days traveling conducting basic maintenance in our properties. Coming to the rescue of our guests by diagnosing urgent issues in our homes and helping support the guest operations team.
Hours can and will vary weekly and seasonally based on business needs.
What you’ll do as a Field Service Technician
- Professionally clean and maintain eProNet properties using cleaning procedures and products in conformance with prescribed company standards
- Sweeping, vacuuming, mopping, dusting, and washing all surfaces
- Collect and remove trash and debris
- Move all reasonably portable furniture in rooms to clean under and behind
- Assist with laundry and inventory
- Professionally wash, dry and fold laundry items, such as linens, towels, comforters, blankets and bedspreads etc.
- Ensure supplies are prepared in a timely manner for pick-up
- Responsible for picking up and dropping off supplies
- Identify, inspect and report any damages to homes
- Identify and report any maintenance related problems
- Identify and report any lost and found related items
- Create maintenance tasks and inspection reports as necessary
- Replenish consumable items such as room supplies, soaps and paper products
- Meet and maintain required Housekeeping metrics on efficiency and utilize task system
- Work as part of our operations team to support the day to day, maintenance and coming to the rescue of any team member in need!
- Bring your skills and interest to help with minor, regular and major maintenance tasks.
- The job duties described, are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- Complete maintenance tasks and projects, traveling between multiple worksites each day.
- Create a welcoming environment for our guests and owners by ensuring our homes are clean, cared for, well maintained general repairs, preventative maintenance & inspections
- Ensure follow through on assigned maintenance tasks using in-house assignment system and respond to time-sensitive maintenance needs
- Maintain required Maintenance Metrics on efficiency and utilize task system
- Coordinate with third-party service providers
- Participate in daily operations including cleaning and inspecting of units to maintain standards
- Attend all mandatory individual and team meetings
- Communicate priorities through daily and weekly meetings
- Correspond on a regular basis via email and phone with the local team
- Establish and maintain open, collaborative relationships with team members and management team
- Correspond on a regular basis with your local management team and team members
- Be available and willing to assist your colleagues and management team when necessary
- Provide cross-coverage when necessary to ensure urgent issues are addressed
- Establish and maintain collaborative relationships with fellow team members and management team
- Other responsibilities as assigned - because every day looks different
The skills you'll need
- Maintenance or field service experience is required.
- High school diploma or equivalent training/experience preferred
- Property management experience preferred but not required
- Hospitality customer service experience preferred but not required
- Self-motivated and customer service oriented
- Ability to see projects through to completion
- Ability to properly assess problems and provide solutions
- Ability to work a flexible schedule including weekends and holidays as needed to support the needs of the business
- Reliable, consistent transportation
- Ability to work well under pressure in a fast-paced environment
- Highly responsive and reliable
- Strong attention to detail and self-motivated
- Prior experience in linen care is preferred but not required
- Ability to stand, sit, and walk for an extended period of time.
- Reach overhead and below the waist
- Push, pull, and lift less than or equal to 50 pounds
- Bend, stoop, squat, kneel, and twist
- Operate machinery and use of cleaning products
- Adhere to all company policies and procedures
- Comfortable working with smart phones, computers and the internet/email
- Valid driver's license
- Communicator: proactively communicate with our guests, owners, housekeeping team, maintenance team and local teams via email, phone, and in person.
- Problem Solver: at eProNet, we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything. When something doesn't go according to plan, you will need to go into action and work with teams across eProNet to turn problems into opportunities.
- Can do/will do attitude: when guests are on vacation, we are our busiest. A willingness to help when needed is essential. This will include weekends and holidays.
- Natural Born Leader: as a Maintenance Assistant, you will need to take charge and rescue the tasks at hand. Your ability to think on your feet, be collective with your thoughts and have a positive way of interacting with others is essential.
- Computer Savvy: Our remote work developed management systems have set eProNet apart as an industry leader. We use our system to manage all aspects of our business. While we will never ask you to do any coding, we will want you to be very comfortable using our technologies. If you commonly find yourself saying, "I bet I can get on YouTube and figure out how to do that.", you'll be just fine
- Highly Organized: This position requires balancing competing priorities on a day to day and minute by minute basis. At eProNet we are dedicated to providing the best tools possible to manage the workload, but there is a critical human piece that you will provide. We rely on you to balance those priorities and kick into action with your organization skills to manage the workload
- Change Agent: We firmly believe that every employee should be a stakeholder in improving our owner and guest experience. As an agent of change we will ask you to help identify areas where we have an opportunity to improve
What you’ll get
- Health/dental/vision insurance - coverage option based on hours worked
- Life insurance benefits based on hours worked
- Paid vacation & sick days
- Employee Assistance & Advancement Program
- Career advancement opportunities (Host, Field Operations, Real Estate Agent, Property Manager, Branch Manager etc.)
- Employee discounts
- All the equipment you’ll need to be successful
- Great colleagues and culture
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $60.00 - $225.00 per day
Expected hours: 15 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Experience:
- Field service: 1 year (Preferred)
- Property management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
- Maintenance: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: On the road
