At Educo Solutions, We offer a wide range of learning and career opportunities with a collaborative, dynamic and fast-paced environment. With a new vacancy for an Entry Level Customer Service Representative role, we look for people with can-do, solution-oriented attitudes, who are flexible when priorities change, and willing to reach in and help wherever needed. That mindset and approach are two of the driving factors in the success of our Entry Level Customer Service Representatives as they oversee every interaction with our customers, educating them on the products and services our clients provide.
Our Customer Service team pushes the needle of customer success daily. They are the face and voice of our brand, assisting in our mission to deliver the future before anyone else. We are proud to say our Customer Service Representative team delivers the best in class customer experience, regardless of the situation. With a focus residing at the center of innovation, delivering expertise through hands-on demos and product education provides customers with everything they need.
Entry Level Customer Service Representative Responsibilities:
- Bring customers and technology together by educating them on the benefits of our services and products through customer-faced meetings
- Develop and promote customized packages and program renewals for customers based on diverse wants and needs
- Build lasting relationships with customers directly by identifying customer needs, problem-solving concerns, and improving customer satisfaction
- Understand the program needs of our client and stay on track to meet or exceed program goals
- Maintain updated customer information on a regular basis
- Acquire extensive industry skills by attending client conferences to connect customers to the latest products and services
Qualifications We Look for In an Entry Level Customer Service Representative:
- Bachelor’s Degree in Communications or related field preferred
- 1-2 years of experience in a customer-faced role
- Strong customer service background and experience with relationship-building is required
- Dependable and resilient
- Confident, energetic, and charming demeanor
- Massive ambition and eager to develop new skills
- Phenomenal negotiation and persuasion tactics
- Excellent time management and flexibility under pressure
Job Type: Full-time
Pay: $50,361.00 - $53,747.00 per year
Shift:
Work Location: In person
